Software Engineer II
American Express3 days ago
Gurgaon, IndiaMid Level
Responsibilities
- Build and maintain dashboards, alerts, recording rules, and queries across Prometheus, Grafana, Mimir, and Loki.
- Develop PromQL and LogQL for monitoring, capacity analysis, troubleshooting, and service health.
- Operate and troubleshoot observability components, data collection pipelines, integrations, and platform dependencies.
- Deploy and maintain Kubernetes applications using Helm charts, deployments, configuration, and GitHub Actions workflows.
- Create Python scripts and utilities for monitoring, validation, reporting, and integration automation.
- Support Linux systems and VMware virtual machines used by observability and platform services.
- Investigate incidents and document root causes and corrective actions.
- Collaborate with infrastructure, application, and platform teams to onboard services and improve monitoring coverage and alert quality.
Requirements
- 5–7 years of relevant experience in software engineering, platform engineering, DevOps, site reliability engineering, observability, or infrastructure operations.
- Hands-on production or enterprise experience with Prometheus, Grafana, Mimir, and Loki.
- Practical experience writing and troubleshooting PromQL and LogQL queries, recording rules, and alerts.
- Experience creating and maintaining Grafana dashboards, variables, panels, visualizations, alerts, and reusable monitoring views.
- Basic Python knowledge for scripting, automation, API usage, and operational tooling.
- Working knowledge of Kubernetes resources, deployments, services, configuration, troubleshooting, and workload operations.
- Experience creating or maintaining Helm charts and deploying applications through CI/CD pipelines using GitHub Actions.
- Hands-on Linux administration and troubleshooting experience, including processes, filesystems, networking, system services, packages, and performance.
- Working knowledge of VMware vSphere, virtual machines, provisioning concepts, and virtual infrastructure operations.
- Understanding of version control, code review, testing, documentation, incident response, and secure change management.
- Analytical, troubleshooting, written communication, and teamwork skills.
Benefits
- Competitive base salaries and bonus incentives.
- Financial-well-being and retirement support.
- Medical, dental, vision, life insurance, and disability benefits depending on location.
- Flexible hybrid, onsite, or virtual working arrangements depending on role and business need.
- Generous paid parental leave depending on location.
- Access to global onsite wellness centers staffed with nurses and doctors depending on location.
- Free confidential counseling through the Healthy Minds program.
- Career development and training opportunities.
Tech Stack
Categories
About American Express
American Express builds a global payments network and issues consumer, small-business, and corporate cards, plus merchant acquiring and travel services. Revenue comes from card fees, interest and lending, discount/merchant fees, and network services. Founded in 1850 and headquartered in New York City, it operates the Amex acceptance network worldwide and offers co-branded cards and membership rewards across millions of cardmembers and merchants; ticker NYSE: AXP.