5 hours ago
London, United KingdomMid Level
Responsibilities
- Own technical evaluations, proofs of concept, and pilots in enterprise customer environments.
- Drive adoption, expansion, and revenue growth by identifying new customer teams, use cases, workflows, and workloads.
- Architect Factory’s integration into customer development workflows, including private and air-gapped deployments.
- Diagnose customer issues, explain technical fixes, and communicate product gaps to the product team.
- Translate patterns and feedback across customers into actionable product improvements.
- Partner with account executives and technical stakeholders throughout complex enterprise deal cycles.
Requirements
- Require 3–4+ years of experience in a technical customer-facing role such as sales engineering, solutions engineering, developer advocacy, platform engineering, SRE, or a similar field.
- Experience leading complex technical enterprise deal cycles, building champions, multi-threading stakeholders, and supporting customer lifecycle progression.
- Ability to read code, write scripts, debug integrations, and present effectively to staff engineers.
- Computer science degree or equivalent technical foundation.
- Understanding of modern development workflows, Git, CI/CD pipelines, testing frameworks, and deployment strategies.
- Strong engineering problem-solving and customer communication skills.
- Ability to travel up to 50%.
Tech Stack
Categories
Solutions Engineering
About Factory
Factory builds AI agents, called Droids, that bring autonomy to software engineering by automating development workflows for modern engineering organizations. It sells enterprise software and services to help teams evaluate, adopt, and operate these agents within existing tooling and processes. The company is headquartered in San Francisco and is backed by investors including Sequoia Capital and Lux Capital.