2 days ago
London, United KingdomMid Level
Responsibilities
- Lead BrazeAI workshops, AI accelerators, and AI diagnostics for enterprise customers.
- Guide customers from AI use-case ideation and prototyping through agent launch and initial impact reporting.
- Identify and prioritize AI use cases aligned with customer business goals.
- Identify technical hurdles and organizational friction affecting BrazeAI adoption.
- Demonstrate and document AI best practices, playbooks, and solution recipes.
- Recommend Professional Services partners and transition customer context to other services teams.
- Provide internal and external thought leadership on AI applications in marketing.
- Collaborate cross-functionally with account management, customer success, professional services, AI success, product, marketing, learning, and community teams.
Requirements
- At least 4 years of experience in a customer-facing technical role such as solutions consulting, sales engineering, technical account management, customer success, or marketing technology consulting.
- Experience working directly with enterprise customers and influencing stakeholders through consultative relationships.
- Experience facilitating workshops, hackathons, enablement programs, or embedded consulting engagements.
- Sufficient Braze experience to evaluate Canvas, Catalogs, and customer strategies for BrazeAI opportunities.
- Understanding of generative AI and agents, including prompt design, guardrails, evaluation, testing, and optimization.
- Experience with MCP, LLM tooling, or building skills and templates for AI assistants.
- Ability to build business cases and measure ROI for AI investments, particularly in a credit consumption model.
- Marketing technology knowledge in at least two areas including AI and LLMs, SaaS, marketing automation, marketing analytics, APIs, SQL and Liquid, or mobile.
- Strong written and verbal English communication skills.
- Preferred experience with Agent Console, Operator, Decisioning Studio, or Content Optimizer.
- Preferred depth in retail and eCommerce, QSR, gaming, media, or financial services.
Benefits
- The role is based in New York, supports the AMER region, requires up to 25% travel at peak times, and is advertised with a hybrid work arrangement.
- Benefits may include retirement and employee stock purchase plans, flexible paid time off, medical, dental, vision, life, and disability coverage.
- Family services include fertility benefits and equal paid parental leave.
- Professional development includes formal career pathing, learning platforms, and a yearly learning stipend.
- Additional offerings include employee resource groups, volunteer opportunities, donation matching, and a curated in-office employee experience.
Tech Stack
Categories
Solutions Engineering
About Braze
Braze builds a customer engagement platform used by marketing teams to orchestrate cross-channel messaging across mobile, email, web, and more. The company sells its software via SaaS subscriptions with analytics, segmentation, and journey orchestration. Founded in 2011 and headquartered in New York, Braze is a public company (NASDAQ: BRZE) with global offices.