Applied AI Engineer
AssemblyAI2 days ago
London, United Kingdom +2 moreMid Level
Responsibilities
- Serve as the technical counterpart to two Digital Native Account Executives and own the developer and technical work for their customer accounts.
- Help customers evaluate products, define success criteria, design benchmarks, configure solutions, and build robust implementations.
- Build demos, prototypes, and proofs of concept in customer technology stacks.
- Debug customer code and production issues across streaming and asynchronous APIs.
- Tune AssemblyAI models on customer audio and support successful technical implementations through production rollout.
- Build technical trust with customers, provide ongoing support, and hand off accounts to post-sale Forward Deployed Engineers.
- Bring customer feedback and reproducible issues to Product, Research, and Engineering teams to influence the roadmap.
- Contribute to documentation, integration guides, example code, developer resources, meetups, conferences, and customer events.
Requirements
- Strong technical foundation through an engineering degree, coding bootcamp, software engineering role, or sales or solutions engineering role.
- Strong programming skills in Python and/or TypeScript/JavaScript, with the ability to read and debug other languages.
- Experience with web APIs, WebSockets, and real-time data streaming.
- Understanding of audio fundamentals such as sample rates, encodings, and codecs, or willingness to learn them quickly.
- Fluency with AI tools such as Claude or Cursor for rapid prototyping, debugging, and problem-solving.
- Excellent written and verbal communication for customer messages, emails, and technical guides.
- Ability to work with urgency, persistence, ambiguity, context-switching, and multiple customer priorities.
- Nice-to-have experience at a startup or API-first company, customer-facing solutions or sales engineering, developer advocacy, voice agent frameworks such as LiveKit or Pipecat, speech models, public speaking, or community involvement.
- Must be based in San Francisco, London, or New York City and willing to travel approximately 10–25% of the time.
Benefits
- Three days per week in the San Francisco, New York City, or London office, with approximately 10–25% travel for customer visits, events, and offsites.
- Competitive equity grants and 100% employer-paid benefits.
- A 401(k) match of up to 4% for US-based full-time team members.
- Opportunities to work with customers and teams at large scale in a rapidly growing Voice AI company.
Tech Stack
Categories
Solutions Engineering
About AssemblyAI
AssemblyAI builds speech-to-text and speech understanding models—such as transcription, diarization, and summarization—delivered through a developer-focused API with usage-based pricing. Its platform is used to process over a million hours of audio daily and handle hundreds of millions of inference calls per month. Founded in 2017 and headquartered in San Francisco, the privately held company serves developers and businesses building voice-enabled products and workflows.