Process Automation Engineer, Provisioning & Onboarding
SentinelOne8 hours ago
Brno, CzechiaSenior
Responsibilities
- Expand provisioning automation coverage and reduce manual operational work.
- Connect Salesforce, licensing and entitlement platforms, and product consoles so closed orders trigger downstream provisioning automatically.
- Partner with Product, GTM, IT, and Engineering to plan integrations, access, tooling, and workflows for product rollouts.
- Scope, size, prioritize, and roadmap initiatives based on revenue, SLA, customer, and month- or quarter-end impact.
- Support automated tools, scripts, and runbooks while resolving technical blockers in daily provisioning operations.
- Test and monitor automated pipelines, handle exceptions and approval routing, and maintain entitlement and compliance controls.
- Build customer migration, conversion, license-reclamation, access-revocation, and instance-closure workflows.
- Document workflows and exceptions and report automation coverage, time savings, and error rates to leadership.
Requirements
- At least 5 years of provisioning automation experience.
- Experience with provisioning or workflow tooling and platforms, including Python, Workato, Make, and other automation tools.
- Experience with provisioning, entitlements or licensing, order management, sales operations, or customer support operations.
- Ability to convert manual multi-step processes into documented, testable, automated workflows.
- Strong project scoping and prioritization skills tied to revenue and SLA impact.
- Excellent written and verbal communication, organization, attention to detail, and ability to work with urgency under tight deadlines.
- Salesforce automation, flows, or integration experience is preferred.
- Experience in the IT or cybersecurity industry and prior SaaS provisioning or onboarding experience are preferred.
Benefits
- Restricted Stock Units, Employee Stock Purchase Plan, and performance-based bonus.
- Flexible time off in addition to standard five weeks of PTO, paid wellness days, and fully paid short-term sick/nursing leave.
- Gender-neutral parental leave, private medical care, life and disability insurance, pension insurance contribution, global business travel medical insurance, and an Employee Assistance Program.
- Global home office allowance, meal allowance, wellbeing allowance, MultiSport benefit program, and Wellness Coach app.
- Hybrid work in Prague or Brno, or remote work in Czechia/Slovakia; Prague-based employees must work from the office at least two days per week.
About SentinelOne
SentinelOne builds an AI-driven cybersecurity platform that provides endpoint protection, detection and response, XDR, cloud, and identity security for enterprises. Its Singularity platform is sold as subscription software and managed services to secure laptops, servers, containers, and cloud workloads with automated detection and remediation. Founded in 2013 and headquartered in Mountain View, California, SentinelOne is a public company listed on the NYSE following its 2021 IPO.