Technical Solutions Engineer II
Konami Gaming, Inc.24 hours ago
Las Vegas, NV, USAMid Level
Base Salary
$80k - $90k/yr
Responsibilities
- Troubleshoot and diagnose escalated customer issues involving the SYNKROS application, interfaces, and database.
- Communicate with customers and vendors to resolve SYNKROS-related issues and provide Level II customer support.
- Receive escalations from Level I and Level II support and provide after-hours assistance for critical situations.
- Identify SYNKROS bugs, recommend fixes, coordinate with R&D, and track resolutions back to Customer Service.
- Perform SYNKROS version upgrades and maintain visibility into new functionality from development cycles.
- Work with internal teams to maintain and develop tools that improve Customer Service resolution efficiency.
- Report discrepancies, changes, recommendations, and problems to senior management.
Requirements
- Expertise in Java programming, including object-oriented programming, JVM concepts, reflection, I/O, and data structures.
- Strong SQL knowledge, including advanced query and procedure building, applied to the SYNKROS database.
- Knowledge of socket programming, threading, TCP/IP, JDBC, Oracle or other RDBMS, SQLPlus, XML, HTML5, Linux, performance monitoring, design patterns, API design, ORM, SOA, automation, and deployment.
- Intermediate or higher proficiency with Microsoft Office products.
- Ability to obtain gaming licenses, gaming cards, or other certifications required by applicable regulations or jurisdictions.
- Ability to interpret technical and operational documents, write reports and correspondence, and communicate effectively with customers and employees.
- Ability to apply mathematical concepts, define problems, collect data, establish facts, and draw valid conclusions.
Benefits
- Competitive wages, a company-matched 401(k), comprehensive health benefits, company-paid holidays, paid time off, and tuition reimbursement.
About Konami Gaming, Inc.
Konami Gaming, Inc. designs and manufactures slot machines, game cabinets, and casino management systems for commercial and tribal gaming operators. Its products span slot games, player-tracking and analytics software, and related services sold and licensed to casinos and iGaming partners. Founded in 1997 and headquartered in Las Vegas, it operates as the North American casino-gaming subsidiary of Japan’s Konami Group Corporation.