1 day ago
Berkeley Heights, NJ, USASenior
Base Salary
$74k - $122k/yr
Responsibilities
- Investigate, reproduce, triage, and isolate root causes for complex production defects reported from the field.
- Design, execute, and maintain manual, automated, regression, and post-release test suites across Android applications, web dashboards, and POS APIs.
- Perform load, stress, and performance testing on web services, cloud infrastructure, and mobile endpoints.
- Monitor Sentry, New Relic, Splunk, and Datadog for production errors, memory leaks, and performance anomalies.
- Build scripts, diagnostic utilities, and automation tools for log extraction, issue reproduction, and field remediation.
- Document technical bugs with reproduction steps, log extracts, and root-cause analysis findings.
- Participate in an after-hours on-call rotation for high-severity outages and critical regressions.
- Collaborate with Product Support, Technical Success, Product Management, Android, Cloud/SRE, and Release Management teams.
Requirements
- 5+ years of professional experience in Software QA Engineering, Technical Support Engineering, Systems Debugging, or SDET roles.
- Deep hands-on proficiency with Linux/UNIX, terminal command-line tools, and Android debugging using adb, Logcat, and device flashing.
- Proven experience with manual and automated UI and API testing across web and mobile platforms.
- Hands-on experience with load and performance testing tools such as JMeter, Gatling, Locust, or Postman/Newman.
- Strong scripting skills in Python, Bash, JavaScript, or Shell, with working knowledge of Java, Kotlin, or Ruby.
- Understanding of SQL, relational databases such as MySQL and PostgreSQL, API structures, HTTP protocols, and JSON payloads.
- Ability to troubleshoot distributed application errors, analyze large log datasets, and isolate root causes under tight timelines.
- Exceptional verbal and written communication skills for documenting findings and connecting support teams with software developers.
- Preferred experience with AWS, GCP, or Azure; microservices; Docker/Kubernetes; Sentry, New Relic, Datadog, or Grafana; POS or payment systems; and Jenkins, GitHub Actions, or Harness.
Benefits
- Fuel Your Life wellness and well-being program, paid holidays, generous time away policies, and no-cost mental health support.
- Living Proof peer-recognition rewards program and eight Employee Resource Groups.
- Training, development, internal mobility, tuition assistance, and reimbursement opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning, discounted shares through the Employee Stock Purchase Plan, and paid parental, caregiver, and military leave.
- On-site work Monday through Friday; the role requires use of a computer and audio equipment.
Tech Stack
Apache JMeterAWSAzureBashDatadogDockerGitHub ActionsGoogle Cloud PlatformGrafanaHarnessJavaJavaScriptJenkinsKotlinKubernetesLinuxMySQLPostgreSQLPostmanPythonRubySplunkSQL
Categories
About Fiserv
Fiserv builds payments and financial technology for banks, credit unions, merchants, and billers, including merchant acquiring, card issuing, core banking, and digital banking platforms. It earns revenue through transaction processing, software licensing, and managed services across POS (Clover), bill pay, ACH and card networks, and risk/compliance. The public company is headquartered in Milwaukee, trades on NASDAQ/BMV, acquired First Data in 2019, and serves clients in more than 100 countries.