Senior Application Engineer
Emerson Electric Co.2 days ago
Taipei, TaiwanSenior
Responsibilities
- Develop customer solutions using OptimalPlus applications and AI- or Python-based tools to deliver measurable ROI.
- Analyze production data to improve yield, quality, reliability, throughput, and operational efficiency.
- Serve as the primary technical contact for assigned accounts and own issue resolution and escalation management.
- Manage account priorities including support activities, functionality requests, customer training, and growth opportunities.
- Provide on-site customer support and lead status meetings, reviews, escalation meetings, and improvement plans.
- Prepare ROI summaries and business-impact updates while tracking customer outcomes.
- Collaborate with Product Management, Business Development, Customer Success, Account Management, and R&D.
- Share customer feedback and insights to guide product improvements and support renewals or upsell activities.
Requirements
- Experience applying technical or data-driven solutions in a manufacturing, engineering, or software environment.
- Working knowledge of manufacturing metrics including yield, quality, reliability, genealogy, or throughput.
- Ability to analyze production data and translate findings into customer-ready insights and recommendations.
- Experience working directly with customers in a technical, support, or consulting capacity.
- Strong communication skills for explaining technical concepts to varied audiences.
- Willingness to provide on-site customer support and participate in regular customer meetings.
- Preferred: Experience with OptimalPlus or similar manufacturing analytics platforms.
- Preferred: Hands-on experience with AI, data analytics, or Python-based tools.
- Preferred: Background in high-volume manufacturing such as semiconductor or electronics.
- Preferred: Experience supporting account growth through value demonstration, ROI reporting, or solution expansion.
Benefits
- Competitive benefits plans and a variety of medical insurance plans.
- Employee Assistance Program, employee resource groups, recognition, and development opportunities.
- Flexible time off plans, including paid parental leave, vacation, and holiday leave.
- Inclusive and respectful workplace with flexibility and support for employee wellbeing.
- The role includes on-site customer support as needed.
Tech Stack
Categories
Solutions Engineering
About Emerson Electric Co.
Emerson Electric Co. builds industrial automation hardware and software for manufacturers, energy and utilities, and other process-intensive industries. Its portfolio includes Fisher control valves, DeltaV and Ovation control systems, Rosemount measurement and sensing, and lifecycle services, with software partnerships and holdings such as AspenTech. Founded in 1890 and headquartered in St. Louis, it is a public company (NYSE: EMR) serving markets like energy, chemicals, life sciences, power, and food and beverage.