Technical Partner Solutions Intern
Aircall.io, Inc.6 days ago
Paris, FranceIntern
Responsibilities
- Support technology partners throughout the integration lifecycle, including technical discovery, integration scoping, launch, and post-release engagement.
- Answer technical questions, troubleshoot common integration issues, and translate technical challenges into practical solutions.
- Track partner milestones, follow up on action items, and coordinate multiple integration workstreams.
- Maintain developer resources and create technical documentation, guides, tutorials, and partner-facing enablement content.
- Support initiatives that engage developers and partners and collaborate with cross-functional product, engineering, partnerships, and go-to-market teams.
Requirements
- Solid understanding of APIs, webhooks, software integrations, and technical documentation.
- Interest in AI agents and the future of software integrations, including AI integrations or MCP.
- Strong organization, project coordination, problem-solving, communication, attention to detail, adaptability, and partner orientation.
- Fluency in English and comfort communicating with international partners and colleagues.
- Previous experience in a similar role, such as technical support, partner support, solutions engineering, or technical project coordination.
- Experience with SaaS tools such as CRMs, helpdesks, or CCaaS/UCaaS platforms.
- Hands-on experience with REST APIs, webhooks, OAuth, or API testing tools.
- Experience creating technical documentation or partner-facing content.
- Some familiarity with AI agents, AI integrations, or MCP.
Benefits
- Competitive salary package and benefits.
- Work-life balance, a fast-learning environment, entrepreneurial spirit, and a multicultural team spanning 45+ nationalities.
Categories
Solutions Engineering
About Aircall.io, Inc.
Aircall builds a cloud-based business phone and contact center platform for sales and support teams, integrating voice, SMS, WhatsApp, and social channels with 200+ CRM/helpdesk apps. It sells its software via subscription to companies that want VoIP calling, call routing/recording, analytics, and AI features like automated agents and post-call summaries. Founded in 2014 and privately held, it serves 22,000+ businesses worldwide, with operations spanning Paris (European HQ) and the Seattle area (North American HQ).