H2O.ai

Customer Support Engineer

H2O.ai
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4 days ago
Toronto, CanadaEntry Level

Responsibilities

  • Engage with customers to troubleshoot issues and answer technical questions.
  • Analyze bug reports, reproduce issues, determine root causes, and provide fixes.
  • Design new features and define approaches and patterns for solving technical problems.
  • Write software and relevant unit test cases.
  • Contribute to end-to-end automated testing for new changes.
  • Review other developers’ designs and code.
  • Improve software development practices and engineering efficiency.
  • Write infrastructure code using Terraform and Helm charts.
  • Support a cloud-native MLOps platform for deploying and monitoring machine learning models and providing statistical analysis.

Requirements

  • Bachelor’s or higher degree in computer science, engineering, or a related field.
  • At least 1 year of hands-on experience in a similar software engineering role.
  • Understanding of microservices patterns and large-scale software design.
  • Strong knowledge of Linux, Bash, file systems, command-line tools, logging, and Linux file permissions.
  • Experience with Go, Python, C++, or Java with knowledge of the Spring framework.
  • At least 1 year of hands-on experience with Kubernetes and Docker.
  • Knowledge of relational database design.
  • Understanding of Terraform and Helm.
  • Hands-on experience with AWS, Azure, or GCP.
  • Understanding of networking fundamentals including SSL, UDP/TCP, firewalls, and reverse proxies.
  • Strong communication skills and comfort working in a customer-facing role.
  • Preferred: experience with gRPC, Scala, Akka, Druid Database, scikit-learn, PyTorch, NumPy, and pandas.

Benefits

  • Remote-friendly culture.
  • Flexible working environment.
  • Career growth opportunities.
  • Market-leading total rewards.
  • Opportunity to work with a world-class team.
  • Position based in Toronto, Canada and supporting the PST time zone.
  • Base salary range of CAD 80,000–100,000.

Categories

H2O.ai

About H2O.ai

201-500 employees
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