1 month ago
Base Salary
$106k - $119k/yr
Responsibilities
- Provide frontline technical support for complex cloud infrastructure, databases, and network systems.
- Analyze monitoring data and act on patterns, outliers, and anomalies.
- Partner with development teams to reduce issue detection and resolution times.
- Manage incident bridges with on-call support groups and executives during outages.
- Report incident cases through automation and ticket-tracking tools.
- Research, proof, and author technical documentation.
- Create and maintain AI agentic workflow context.
- Develop automation and tools to reduce operational toil.
- Participate in team meetings and assigned projects.
- Cover other shifts, including days, weekends, and holidays, as needed.
Requirements
- 4+ years in a continual, high-availability enterprise production environment.
- 4+ years managing and monitoring AWS technologies and services with tools such as New Relic or AWS Application Signals.
- 2+ years in an enterprise NOC or Command Center environment.
- 2+ years developing AI agentic workflows, with knowledge of prompt engineering, context management, and AI SDLC best practices.
- 4+ years in scripting, automation, and software development using languages such as Python, Java, Bash, and PowerShell.
- Ability to reason through new technologies, systems, concepts, and procedures and use reports and data to improve operational results.
- Ability to document issues using defined processes.
- Knowledge of TCP/IP LAN/WAN networking, troubleshooting techniques, and virtualization technologies.
- Knowledge of hardware- or software-based firewalls, load balancers, intrusion detection systems, and proxy servers.
- Knowledge of relational and NoSQL database query technologies, including MSSQL, MySQL, Cassandra, and CouchDB.
- Knowledge of CI/CD tools such as Harness, Chef, or Puppet.
Benefits
- Location-flexible work from an eligible office, home, or hybrid arrangement, subject to location and role restrictions.
- Comprehensive health, dental, and vision benefits.
- Eligibility for bonus and equity.
- Monday–Thursday overnight schedule from 10 PM to 6 AM MST.
- Participation in a 24x7x365 Command Center operation, including some holidays.
- Inclusive and diverse workplace with reasonable accommodations and equal employment opportunity.
Tech Stack
Categories
Site Reliability
About Ancestry
Ancestry builds online family‑history research tools and consumer DNA testing for individuals, monetized through subscriptions, records access, and AncestryDNA kits. Founded in 1983 and headquartered in Draper, Utah, it is privately held by Blackstone. Its platform hosts more than 65 billion historical records, supports over 3 million subscribers, and has a DNA network exceeding 27 million people.