Responsibilities
- Monitor Forge cloud applications for system health, connectivity, and service performance.
- Triage and analyze Forge-generated service cases and collaborate with Field Service Professionals to resolve issues.
- Investigate connectivity and performance issues, track them through resolution, and escalate when required.
- Use Forge data to identify energy or HVAC optimization opportunities and communicate actionable insights.
- Provide structured feedback to backend development teams and collaborate cross-functionally to improve service reliability.
- Maintain operational records and contribute to consistent service-level performance.
Requirements
- Diploma or bachelor’s degree in Electrical, Electronics, Instrumentation, Controls Engineering, or a related technical discipline.
- At least 3 years of software engineering experience focused on monitoring and troubleshooting cloud-based applications.
- Working knowledge of AWS, Microsoft Azure, or Google Cloud, including cloud-monitoring tools and practices.
- Experience collaborating with field service teams or comparable operational groups.
- Experience with logging, alerting, and incident-management systems.
- Experience with Building Management Systems and Heating, Ventilation and Air-Conditioning systems.
- Knowledge of cybersecurity best practices for cloud environments and the ability to identify energy waste or suboptimal HVAC operation are valued.
- Strong analytical, problem-solving, detail-orientation, independent-work, and distributed-team collaboration skills are valued.
About Honeywell
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. For additional information on how Honeywell processes your personal information please visit https://www.honeywell.com/privacy-statement.