GrepJob
NICE

Senior Technical Support Engineer

NICE
Apply
about 4 hours ago
Pune, IndiaSenior
H1B Sponsor

Responsibilities

  • Design, build, and maintain internal tools and utilities in Python/JAVA.
  • Develop AI-powered utilities to assist with diagnostics and automation.
  • Manage and evolve Kubernetes-based deployment infrastructure.
  • Build and maintain CI/CD pipelines using tools like GitHub Actions and Jenkins.
  • Define and enforce Infrastructure as Code practices using Terraform.
  • Architect and manage AWS/Azure services and optimize cloud costs.
  • Set up and maintain monitoring and alerting systems.
  • Lead Root Cause Analysis processes and drive post-incident improvements.

Requirements

  • Strong application and scripting development skills.
  • Experience managing EKS and AKS, including Kubernetes troubleshooting.
  • Hands-on experience with AWS services like EC2, EKS, and Lambda.
  • Familiarity with LLM API integration and building AI-assisted utilities.
  • Proficiency in Terraform and experience with multi-environment state management.
  • Knowledge of monitoring tools like Prometheus and Grafana.
  • Fluency in Bash, YAML, and Linux environments.
  • Experience in the Banking & Financial domain and Agile development.

Benefits

  • Flexible hybrid work model with 2 days in the office and 3 days remote.
  • Opportunities for career growth across multiple roles and locations.
  • Collaborative and creative work environment.

Tech Stack

AnsibleAWSAzureBashDatadogDockerGitHub ActionsGrafanaJavaJenkinsKubernetesLinuxNagiosPerlPowerShellPrometheusPythonRubyTerraform