Responsibilities
- Provide L2/L3 production support for Java applications and Informatica PowerCenter ETL workflows.
- Monitor batch jobs, ETL processes, application health, production schedules, and service-level adherence.
- Troubleshoot Java application issues, production failures, memory and performance problems, integration errors, and Informatica workflow failures.
- Perform root cause analysis and implement permanent fixes to prevent recurring incidents.
- Develop Unix/Linux shell scripts and optimize SQL queries for automation, data investigation, and issue resolution.
- Manage incidents, problems, changes, deployments, and production releases.
- Improve monitoring, alerting, automation, system reliability, and operational efficiency.
- Collaborate with development, database, infrastructure, and upstream/downstream application teams.
- Participate in on-call support and rotational shifts as required.
Requirements
- 4–6 years of experience.
- Strong hands-on experience supporting and troubleshooting Java applications.
- Experience with Informatica PowerCenter workflows, sessions, mappings, and ETL troubleshooting.
- Good knowledge of SQL and relational databases such as Oracle, DB2, or Teradata.
- Strong Unix/Linux and shell scripting skills.
- Experience with batch scheduling tools such as Control-M or equivalent.
- Experience with L2/L3 production support, incident management, problem management, and root cause analysis.
- Understanding of application logs, performance monitoring, SLA management, and production stability.
- Strong analytical and problem-solving skills with the ability to troubleshoot complex production issues independently.
- Preferred: knowledge of SRE principles, observability, and service-level objectives.
- Preferred: experience with Splunk, Dynatrace, AppDynamics, or equivalent monitoring tools.
- Preferred: exposure to Git, deployment automation, ITIL processes, production change management, and financial-services or large-scale enterprise application support.
Benefits
- Full-time position onsite in Phoenix, Arizona.
- On-call support and rotational shifts may be required.
- Atos states that diversity and inclusion are embedded in its workplace culture.
About Atos
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Atos is the services brand of Atos Group, delivering AI powered, secure and end to end digital services to public and private organizations worldwide. Atos designs, builds and run digital environments that are critical to performance, resilience and sovereignty, helping clients keep control of their data, infrastructure and compliance, with clear accountability from strategy to operations. With more than 54,000 people serving 4,500+ clients in 54 countries, Atos helps modernize core IT, accelerate cloud and data transformation, strengthen cybersecurity and enable secure digital workplaces, delivering impact for clients, employees and society at large. Atos offers end-to-end IT services across the cloud, cybersecurity, data and AI, application services, smart platforms and digital workplace, as well as localized consulting and advisory services under its brand Atos Amplify. Atos is trusted to operate complex, business-critical environments, especially in regulated and sovereign contexts.