11 hours ago
Sydney, AustraliaEntry Level
Responsibilities
- Investigate, reproduce, and resolve customer support cases and escalations.
- Debug code, logs, databases, and development tools to identify root causes and improve product reliability.
- Implement, test, review, and safely release fixes in collaboration with engineering, QA, product, and support teams.
- Develop a deep understanding of the product, codebase, architecture, development practices, testing, and deployments.
- Use AI tools thoughtfully to investigate problems, understand unfamiliar code, explore solutions, and write tests.
- Take ownership of increasingly complex problems while growing into feature development and other engineering areas.
Requirements
- Basic understanding of software fundamentals such as APIs, debugging, testing, and data structures.
- Some hands-on experience building or maintaining web applications using C#, .NET, and JavaScript or TypeScript.
- Familiarity with SQL Server or relational databases and an interest in understanding application data flows.
- Curiosity, problem-solving ability, ownership, willingness to learn, and comfort working in an existing codebase.
- Ability to collaborate with engineering, QA, product, and support teams while accepting feedback and taking on increasing responsibility.
- A degree in Computer Science or a similar field, or equivalent practical experience.
Benefits
- Sydney or Melbourne location with a flexible working environment.
- Four weeks of annual leave plus five additional Karbon Days each year.
- Global experience across the USA, Australia, New Zealand, the UK, Canada, and the Philippines.
- Opportunities to learn from an experienced, high-performing team and be promoted from within.
- Collaborative, diverse, team-oriented culture with development investment and consistent feedback.
- Generous parental leave.
Tech Stack
Categories
About Karbon
Karbon builds a cloud-based practice management platform for accounting firms, combining workflow, task and client communication tools with email, time and billing. Delivered as a subscription SaaS, it helps firms manage work, collaborate with clients, and standardize processes across teams. Founded in 2014 and headquartered in San Francisco, the privately held company serves customers in more than 40 countries.