Customer Experience Engineer, L1
HackerRank13 hours ago
Bengaluru, IndiaEntry Level
Responsibilities
- Own standard and moderately complex customer issues through investigation, resolution, and closure.
- Debug web application, API, integration, authentication, configuration, and data issues using logs, developer tools, SQL, and investigation patterns.
- Communicate with customers and internal teams through tickets, calls, incidents, and internal channels.
- Create escalation reports for confirmed product issues and maintain accountability through customer closure.
- Use AI tools to accelerate investigations, validate hypotheses, improve responses, and strengthen team knowledge.
- Improve documentation, runbooks, product feedback, automation, and internal tooling based on customer issues.
- Maintain queue health by prioritizing accurately, meeting service levels, documenting work, and helping rebalance shifts.
- Participate in rotational shifts and on-call coverage, including occasional evenings and weekends.
Requirements
- Recent graduate or early-career engineer with up to 3 years of relevant experience; strong freshers are encouraged to apply.
- Strong programming fundamentals and ability to read code, with experience in Python, JavaScript, Java, or a similar language.
- Familiarity with REST APIs, HTTP, web applications, and software communication patterns.
- Working knowledge of SQL and interest in using data to investigate and validate behavior.
- Systematic problem-solving skills and ability to investigate root causes.
- Clear written and verbal communication skills for explaining technical concepts to customers and engineers.
- Willingness to seek review when risk or uncertainty is high and apply feedback quickly.
- Availability for rotational shifts and occasional on-call coverage.
- Preferred experience includes building projects, scripts, bots, or automation; working with logs, observability tools, cloud platforms, SSO, SAML, OAuth, or third-party integrations; using AI coding tools; or contributing to open-source projects, hackathons, internships, or production codebases.
Benefits
- Rotational shifts and on-call coverage support a global customer base, including occasional evenings or weekends.
- The role offers a progression path from CXE 1 to CXE 2 as depth, independence, and customer readiness develop.
Tech Stack
Categories
About HackerRank
HackerRank builds a developer skills assessment and technical interview platform used by recruiters and hiring managers to evaluate engineers via coding tests, take-home challenges, and pair-programming sessions. It sells its software to enterprises on a subscription basis and maintains a large developer practice community; the privately held company was founded in 2012, is headquartered in Santa Clara, and counts organizations such as OpenAI, NVIDIA, and Amazon among its customers.