7 hours ago
Remote, United StatesSenior
Base Salary
$150k - $200k/yr
Responsibilities
- Define SLOs, error budgets, alerts, and customer-quality signals for agent APIs, streaming, and background workloads.
- Own AWS infrastructure including ECS on Fargate, Aurora PostgreSQL, Redis, and Amazon Bedrock using Terraform delivered through Spacelift.
- Build observability with Datadog, Coralogix, and OpenTelemetry, including token usage, provider latency, and cost-per-task signals.
- Improve database resilience through backups, restores, failover, disaster recovery planning, and safe migrations.
- Build model-layer resilience through provider failover, quota and rate-limit management, and safe model and prompt rollouts and rollbacks.
- Implement multi-tenant quotas, isolation, circuit breakers, AI-agent permissions, human approval gates, and audit trails.
- Partner with Security and Privacy on AI operational controls and regional inference and customer-data requirements.
- Lead incident response, blameless reviews, on-call work, and game days.
- Create safe default deployment paths and standard ways for product teams to run agent workloads.
- Track and reduce cloud and model spending.
Requirements
- 7+ years of experience in SRE, DevOps, or platform engineering running multi-tenant SaaS in production.
- Strong AWS experience and Terraform experience at scale, with Spacelift, Terraform Cloud, Atlantis, or similar tools.
- Experience building SLO-based alerting and observability with Datadog or similar tools, ideally with OpenTelemetry.
- Track record of leading incidents and converting post-incident reviews into lasting fixes.
- Hands-on PostgreSQL operations experience including backups, point-in-time recovery, performance tuning, and upgrades.
- Production-quality coding skills for automation and tooling.
- A least-privilege mindset and disciplined use of AI tools.
- Experience running LLM or AI workloads in production, or strong interest in how AI workloads fail differently from traditional services, is preferred.
- Experience using AI agents for operational work such as incident triage, runbooks, or infrastructure-code review is preferred.
- Experience in regulated environments such as SOC 2 or PCI DSS is preferred.
- Experience with Amazon Bedrock quotas and inference profiles, policy as code, LLM evaluation, AI security tooling, or multi-region data residency is preferred.
Benefits
- Annual base salary range of $150,000 to $200,000 USD.
- Fully remote role open to candidates anywhere in the U.S. except Hawaii and Alaska; Eastern or Central time zones are preferred.
- Paid parental leave benefit programs.
- Three additional paid volunteer days through #GiveBackDays and social-impact commitments.
- Diversity and inclusion initiatives including a D&I Council and Global Mentorship Program.
- Access to free mental health support.
- Flexible working arrangements.
- The company does not offer contractor arrangements or Employer of Record engagements for this position.
Tech Stack
Categories
DevOpsSite Reliability
About Xplor
Xplor builds vertical SaaS platforms with embedded payments for service- and membership-based businesses, including fitness, education, field services, and personal services. Its cloud software and payment processing support operations and revenue across multiple brands, serving over 106,000 customers. The privately held company is headquartered in Atlanta, Georgia.