Senior Site Reliability Engineer, Canada Protected B
ServiceNow8 hours ago
Remote, Canada or Toronto, CanadaSenior
Responsibilities
- Troubleshoot and resolve complex production issues across infrastructure, applications, databases, networks, containers, and cloud services.
- Participate in and lead incident management, including diagnosis, mitigation, recovery, and technical coordination.
- Lead or contribute to root-cause analysis and implement corrective and preventative engineering work.
- Develop automation and operational tooling using Bash, Python, and/or JavaScript to reduce repetitive work and operational risk.
- Build and maintain infrastructure and configuration automation using Ansible and Puppet.
- Administer and troubleshoot Linux production systems, Kubernetes environments, containerized workloads, cloud infrastructure, and relational databases.
- Monitor and improve reliability using logging, metrics, tracing, and other observability capabilities.
- Use Git-based workflows to develop, review, test, and maintain infrastructure and automation code.
- Troubleshoot networking issues involving TCP/IP, DNS, routing, load balancing, connectivity, and network security concepts.
- Participate in operational-readiness reviews and share technical knowledge and best practices with other engineers.
Requirements
- 5+ years of experience with a bachelor's degree, 3+ years with a master's degree, a PhD without experience, or equivalent/relevant engineering work experience.
- Experience independently owning and resolving complex production and reliability problems.
- Strong production administration and troubleshooting experience with Linux operating systems.
- Strong scripting and automation experience with Bash, Python, and/or JavaScript.
- Hands-on experience with cloud infrastructure, preferably Google Cloud Platform.
- Hands-on experience with Ansible, Puppet, and Kubernetes production environments.
- Strong working knowledge of Git and source-control-based engineering workflows.
- Strong database administration, performance, and troubleshooting experience with PostgreSQL, MariaDB, or MySQL.
- Strong networking knowledge covering TCP/IP, DNS, IP addressing, routing, load balancing, connectivity, and network security concepts.
- Experience with incident management, technical root-cause analysis, monitoring, and observability at scale.
- Strong analytical, troubleshooting, written communication, and collaboration skills.
- Ability to integrate or critically evaluate AI in work processes, decision-making, or problem-solving.
- Ability to obtain and maintain Government of Canada Reliability Status, generally requiring Canadian citizenship or permanent resident status.
Benefits
- Base pay is $102,050-$152,050 plus equity when applicable, variable or incentive compensation, and benefits.
- Benefits include health plans, flexible spending accounts, an employee stock purchase plan, matching donations, flexible time away, and family leave programs.
- Regular employment with a flexible or remote work persona, subject to work-location eligibility.
- Shift-based 24x5 weekday coverage with day, swing, and overnight assignments; on-call may include nights, weekends, and holidays.
- Government of Canada Reliability Status screening is required as a condition of employment, including five years of verifiable background history.
- Schedules may evolve to include alternative workweeks, regular weekend coverage, or other shift assignments.
Tech Stack
Categories
Site Reliability
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.