Senior Site Reliability Engineer, Canada Protected B
ServiceNow22 hours ago
Remote, Canada or Toronto, CanadaSenior
Responsibilities
- Troubleshoot and resolve complex production issues across infrastructure, applications, databases, networks, containers, and cloud systems.
- Participate in and lead incident management, including diagnosis, mitigation, service recovery, and technical coordination.
- Lead or contribute to root-cause analyses and implement corrective and preventative engineering work.
- Develop automation and operational tooling with Bash, Python, and/or JavaScript to reduce repetitive work and operational risk.
- Build and maintain infrastructure and configuration automation using Ansible and Puppet.
- Administer and troubleshoot Linux production systems, Google Cloud Platform infrastructure, Kubernetes environments, and containerized workloads.
- Administer, troubleshoot, and performance-tune PostgreSQL, MariaDB, and MySQL databases.
- Use Git-based workflows to develop, review, test, and maintain infrastructure and automation code.
- Troubleshoot networking issues involving TCP/IP, DNS, routing, load balancing, connectivity, and network security concepts.
- Use monitoring, logging, metrics, tracing, and other observability capabilities to improve reliability.
- Collaborate with application engineering, infrastructure, networking, security, database, and SRE teams.
- Participate in design and operational-readiness reviews and share technical knowledge with other engineers.
Requirements
- Five or more years of relevant experience with a bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related technical field; alternatively, three or more years with a master’s degree, a PhD without experience, or equivalent relevant engineering experience.
- Demonstrated ability to independently own and resolve complex production and reliability problems.
- Strong production experience administering and troubleshooting Linux operating systems.
- Strong scripting and automation experience with Bash, Python, and/or JavaScript.
- Hands-on experience with cloud infrastructure, preferably Google Cloud Platform.
- Hands-on experience with Ansible and Puppet.
- Practical experience operating and troubleshooting Kubernetes production environments.
- Strong knowledge of Git and source-control-based engineering workflows.
- Strong database administration, performance, and troubleshooting experience, preferably with PostgreSQL; MariaDB and MySQL experience is also applicable.
- Strong networking knowledge, including TCP/IP, DNS, IP addressing, routing, load balancing, connectivity troubleshooting, and network security concepts.
- Experience with incident management, technical root-cause analysis, and production service recovery.
- Experience with monitoring and observability for applications, infrastructure, services, databases, and networks at scale.
- Ability to analyze complex operational problems and determine appropriate technical solutions.
- Strong analytical, troubleshooting, written communication, and collaboration skills.
- Ability to meet applicable Government of Canada personnel security screening requirements and obtain and maintain the required Reliability Status.
- Ability to perform the role while physically located in Canada.
Benefits
- Base pay is listed at $102,050-$152,050, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans, flexible spending accounts, an employee stock purchase plan, matching donations, flexible time away, and family leave programs are offered.
- The role operates in a 24x5 schedule with fixed day, swing, or overnight shifts: 7:00 AM-4:00 PM, 3:00 PM-12:00 AM, or 11:00 PM-8:00 AM ET.
- The position has a Flexible or Remote work persona, subject to role and location eligibility, but employees must be physically located in Canada.
- This is a regular employee position supporting the Canada Protected B regulated cloud environment.
Tech Stack
Categories
DevOpsSite Reliability
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.