Senior Site Reliability Engineer, Canada Protected B
ServiceNow24 hours ago
Remote, Canada or Toronto, CanadaSenior
Base Salary
$102k - $152k/yr
Responsibilities
- Troubleshoot and resolve complex production issues across infrastructure, applications, databases, networks, containers, and cloud services.
- Participate in and lead incident management, including diagnosis, mitigation, service recovery, and technical coordination.
- Lead or contribute to root cause analyses and implement corrective and preventative engineering work.
- Develop sustainable automation and operational tooling using Bash, Python, and/or JavaScript to reduce repetitive work and operational risk.
- Build and maintain configuration and infrastructure automation with Ansible and Puppet.
- Administer and troubleshoot Linux production systems, Kubernetes environments, containerized workloads, cloud services, relational databases, and network infrastructure.
- Use Git-based workflows to develop, review, test, and maintain infrastructure and automation code.
- Improve monitoring, logging, metrics, tracing, observability, reliability, supportability, and operational readiness.
- Collaborate with application engineering, infrastructure, networking, security, database, and SRE teams.
- Share technical knowledge, troubleshooting methods, and operational best practices with other engineers.
Requirements
- Five or more years of experience with a bachelor's degree, three or more years with a master's degree, a PhD without experience, or equivalent/relevant engineering work experience.
- Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related technical field, or an applicable alternative listed in the posting.
- Strong production experience administering and troubleshooting Linux operating systems.
- Strong scripting and automation experience with Bash, Python, and/or JavaScript.
- Hands-on cloud infrastructure experience, preferably with Google Cloud Platform.
- Hands-on experience with Ansible and Puppet.
- Production experience operating and troubleshooting Kubernetes and containerized environments.
- Strong knowledge of Git and source-control-based software and infrastructure engineering workflows.
- Strong database administration, performance, and troubleshooting experience with PostgreSQL, MariaDB, or MySQL.
- Strong networking knowledge covering TCP/IP, DNS, IP addressing, routing, load balancing, connectivity, and network security concepts.
- Experience with production incident management, service recovery, and technical root cause analysis.
- Experience monitoring and observing applications, infrastructure, services, databases, and networks at scale.
- Ability to independently analyze complex operational problems and determine technical solutions.
- Strong analytical, troubleshooting, written communication, and collaboration skills.
- Ability to meet Canada Protected B eligibility requirements, including successful Government of Canada Reliability Status screening and five years of verifiable background history.
- Experience critically thinking about or integrating AI into work processes, decision-making, problem-solving, or workflow automation.
Benefits
- Base pay is $102,050 - $152,050, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans, flexible spending accounts, an employee stock purchase plan, matching donations, flexible time away, and family leave programs are offered.
- The role operates in a 24x5 environment with fixed day, swing, or overnight shifts Monday through Friday: 7:00 AM–4:00 PM ET, 3:00 PM–12:00 AM ET, or 11:00 PM–8:00 AM ET.
- The work persona is flexible or remote, subject to role and location eligibility.
- Employment is contingent on successful completion and maintenance of Government of Canada Reliability Status screening.
- The position is a regular employee role.
Tech Stack
Categories
Site Reliability
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.