2 days ago
Base Salary
$73k - $174k/yr
Responsibilities
- Lead Salesforce Sales Cloud AMS operations and act as the primary escalation point for complex technical issues.
- Manage end-to-end resolution of incidents, defects, and service requests, including root cause analysis and long-term solution planning.
- Provide technical leadership to global teams across the USA, Europe, and India.
- Advise clients by translating business challenges into effective Salesforce solutions.
- Review solution designs, enforce Salesforce best practices, and guide development and support teams.
- Mentor Salesforce developers, administrators, and support analysts.
- Drive AI and automation initiatives to improve support efficiency and user experience.
- Represent the team in project meetings and supervise, mentor, and manage large teams of programmers.
Requirements
- At least 8 years of Salesforce experience, primarily in Sales Cloud.
- At least 3 years leading Salesforce AMS or production support teams.
- Strong expertise in Salesforce Sales Cloud, Apex, Lightning Web Components, Flows, REST and SOAP integrations, data management, security, DevOps, and release management.
- Experience managing global enterprise Salesforce implementations and support operations.
- Strong stakeholder management, communication, troubleshooting, and consultative problem-solving skills.
- Preferred certifications include Salesforce Administrator, Sales Cloud Consultant, Platform Developer I or II, and Application Architect.
- Preferred experience includes Agentforce, Einstein AI, Data Cloud, Generative AI, and intelligent support automation.
Benefits
- Hybrid role located in Atlanta, Chicago, Dallas, or Houston.
- Comprehensive benefits package for regular, full-time employees.
- Paid time off including 12–25 vacation days depending on employee grade, company holidays, personal days, and sick leave.
- Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
- Retirement savings plans such as 401(k) in the U.S. and RRSP in Canada.
- Life and disability insurance and employee assistance programs.
- Additional benefits may be available according to local policy and eligibility.
Categories
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com