5 days ago
Zapopan, MexicoMid Level
Responsibilities
- Diagnose and troubleshoot complex service issues using logs, telemetry, operational data, and code investigation.
- Improve service uptime, availability, performance, reliability, and operational maturity through proactive monitoring and continuous service improvement.
- Develop and operate automation, dashboards, reporting capabilities, internal services, and operational tooling.
- Support incident response from detection through mitigation and prevention, including remediation, patching, and capacity analysis.
- Support cloud infrastructure, networking, applications, services, and operational processes in production.
- Create and maintain technical documentation, runbooks, knowledge articles, and operational guides.
- Collaborate with Oracle Analytics development teams, customers, partners, and remote global teams.
- Participate in on-call, after-hours maintenance, and weekend support as needed.
Requirements
- Working knowledge of Java and the ability to read, understand, investigate, troubleshoot, and safely modify existing application code.
- Experience with cloud-native applications, containers, Kubernetes, microservices, independently scalable services, and large-scale distributed applications in production.
- Linux/Unix system-administration experience, including troubleshooting processes, memory, CPU, filesystem, and network issues.
- Understanding of networking and TCP/IP fundamentals, including DNS, HTTP/HTTPS, TLS, load balancing, and service connectivity.
- BS or MS in Computer Science, Engineering, or equivalent practical experience.
- Two to four years of experience operating large-scale, customer-facing web applications or cloud services.
- Preferred experience with Python, Bash, JavaScript/Node.js, OCI, AWS, Azure, GCP, Oracle Analytics technologies, databases, REST APIs, Codex, Claude Code, Jira, and Confluence.
- Ability to troubleshoot methodically, document operational procedures, communicate effectively, work independently, manage competing priorities, and operate in agile environments.
Benefits
- Competitive benefits including flexible medical, life insurance, and retirement options.
- Employee volunteer programs that support community involvement.
- Accessibility assistance and reasonable accommodations are available during the employment process.
Tech Stack
AWSAzureBashC#Google Cloud PlatformJavaJavaScriptKubernetesLinuxMicrosoft SQL ServerMySQLNode.jsOracle DatabasePython
Categories
Site Reliability
About Oracle
Oracle builds database technology, enterprise applications, and Oracle Cloud Infrastructure for companies and governments. Its business spans cloud subscriptions, software licenses, and support services across ERP, HCM, CX, and industry suites, plus NetSuite. Founded in 1977 and headquartered in Austin, Texas, Oracle is a public company traded on the NYSE and serves global customers migrating and running critical workloads in its cloud.