ServiceNow Developer
Edgewater Federal Solutions, Inc.2 years ago
Albuquerque, NM, USASenior
Responsibilities
- Design, develop, test, and deploy custom applications and integrations on the ServiceNow platform.
- Implement and support ServiceNow modules including Incident Management, Change Management, Asset Management, CMDB, Service Catalog, and Knowledge Management.
- Collaborate with business analysts, stakeholders, and end-users to gather requirements and translate them into technical solutions.
- Maintain and enhance existing ServiceNow applications, workflows, and functionality.
- Troubleshoot and resolve ServiceNow application and workflow issues.
- Develop technical documentation such as design specifications, user guides, and support procedures.
- Provide end-user and IT staff training and support.
- Stay current with ServiceNow updates, new features, and industry best practices.
Requirements
- Bachelor of Science degree in a relevant discipline.
- Minimum of seven years of directly related experience.
- Experience configuring the ServiceNow service platform and implementing and supporting multiple ServiceNow modules.
- Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and Script Includes.
- Experience with ServiceNow integrations using REST, SOAP, and MID Server.
- Familiarity with ITIL processes and their relationship to ServiceNow modules.
- Must be able to obtain and maintain a DOE Security Clearance.
- U.S. citizenship is required.
- ServiceNow certifications such as Certified System Administrator or Certified Application Developer are preferred.
- Strong problem-solving, communication, interpersonal, teamwork, and attention-to-detail skills.
Benefits
- Remote work is permitted, with onsite travel required as needed.
- Equal employment opportunities are provided without regard to protected characteristics.
Tech Stack
Categories
About Edgewater Federal Solutions, Inc.
Edgewater Federal Solutions delivers IT consulting and managed services to U.S. federal agencies, spanning enterprise systems engineering, cybersecurity, program/project management, records management, and application development. Founded in 2002 and headquartered in Frederick, Maryland, it operates as a privately held government contractor and supports cabinet-level departments such as the Department of Energy with a largely cleared workforce. The company works as a prime and subcontractor on multi-year federal programs.