3 days ago
Cork, IrelandMid Level
Responsibilities
- Set up, configure, and maintain monitoring and alerting systems including Operations Bridge Manager, Network Node Manager, Zabbix, Prometheus, and Graylog.
- Define and maintain service-level indicators, service-level objectives, and alerting quality.
- Build dashboards and service health views.
- Coordinate with the NOC on alert routing and escalation.
- Support critical production environments through Tier 3 support and post-incident reviews.
- Deploy, upgrade, and manage observability components in Linux and Kubernetes environments.
- Automate monitoring tasks using Python, Bash, Terraform, and Ansible.
- Maintain log and metrics pipelines.
- Integrate monitoring with ITSM tools for incident, change, and CMDB processes.
- Apply ITIL practices and maintain technical documentation.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
- At least 2 years of relevant experience.
- Knowledge of system administration, hybrid applications, monitoring, and ITIL concepts.
- Expertise installing and maintaining observability, monitoring, log aggregation, and automation tools.
- Strong experience with Zabbix, Operations Bridge Manager, Network Node Manager, Graylog, and Ansible.
- Understanding of SRE foundations including SLIs, SLOs, incident response, and postmortems.
- Linux administration experience and proficiency with Kubernetes, including open-source Kubernetes, GKE, and/or EKS.
- Python and Bash scripting proficiency.
- Experience with Terraform, Ansible, CI/CD pipelines, and GitLab.
- Understanding of TCP/IP, SNMP, DNS, Syslog, and APIs.
- Experience with New Relic and Dynatrace.
- Foundational understanding of AI concepts and machine learning basics.
- Ability to use LLM-based tools for troubleshooting, documentation, and automation.
- Preferred experience with OpenTelemetry, OpsBridge Aviator, SMAX integrations, AIOps, Elasticsearch, Kibana, Grafana, AWS, GCP, Azure cloud monitoring, security operations, Kafka, AMQP, Go, or Java.
Benefits
- Onsite role based in Cork, Ireland.
- Opportunity to work on hybrid and cloud platform reliability, observability, and monitoring.
- Inclusive workplace with collaboration, innovation, and personal growth.
- Reasonable accommodation support is available during the application and recruiting process.
Tech Stack
AnsibleApache KafkaAWSAzureBashElasticsearchGoGoogle Cloud PlatformGrafanaGraylogJavaKibanaKubernetesLinuxPrometheusPythonTerraform
Categories
DevOpsSite Reliability
About OpenText
OpenText builds enterprise information management software and cloud services spanning content services, customer communications, B2B/EDI integration, eDiscovery, and cybersecurity. It sells licenses, subscriptions, and managed services to large enterprises and governments, with offerings available on-premises and in the cloud. Founded in 1991 and headquartered in Waterloo, Ontario, OpenText (NASDAQ/TSX: OTEX) has expanded through major acquisitions, including Micro Focus (2023) and Documentum (2017).