11 days ago
Birmingham, United KingdomSenior
Responsibilities
- Design and advise on complex, high-impact and high-risk customer solutions.
- Define and maintain the architectural strategy and roadmap for the service domain.
- Create, own and implement technical solutions and contribute to domain roadmaps.
- Engage business, operational, architectural and customer stakeholders to assure that designs meet business needs.
- Collaborate with programme managers and colleagues to support successful programmes and projects.
- Support in-life issues and knowledge management across the team.
- Explore, propose and assess AI-driven solutions for business and process improvement.
Requirements
- Proven experience designing end-to-end telecommunications solutions, ideally covering fixed connectivity, Ethernet, WAN, SD-WAN, LAN or IPVPN products.
- Experience applying TM Forum standards, TMF APIs, eTOM, ITIL or similar telecommunications frameworks in solution design.
- Strong stakeholder management and communication skills, including translating business requirements into scalable technical solutions.
- Experience working in Agile delivery environments and contributing to complex transformation or technology change programmes.
- Experience with Salesforce Industries (Vlocity) and/or Ciena Blue Planet is desirable.
- Knowledge of Ethernet products and fixed network technologies is desirable.
- Experience across product fulfilment, provisioning, assurance or digital customer journeys is desirable.
- Experience applying AI tools to solve business problems, improve processes or support solution development is desirable.
- Experience supporting network modernisation, automation or large-scale transformation programmes is desirable.
Benefits
- 10% on-target annual bonus.
- 24/7 access to an online private GP for the employee and immediate family.
- Paid carers leave of up to two weeks.
- Equalized maternity, paternity and adoption leave, including 18 weeks at full pay and 8 weeks at half pay.
- Discounted EE and BT mobile and broadband products.
- Pension scheme with 5% employee contribution and 10% employer contribution.
- Holiday purchase scheme.
- Optional additional benefits including healthcare, dental and gym memberships.
Categories
Solutions Engineering
About BT
BT Group builds and operates telecom networks and digital services for consumers, enterprises, and public‑sector clients, selling broadband, fixed-line voice, mobile (via EE), and managed network, cloud, and cyber security services. It is headquartered in London and listed on the London Stock Exchange, with American depositary shares on the NYSE. BT also owns Openreach, which manages the UK’s fibre and copper access network used by multiple retail providers.