Senior Staff AI-Native DevOps Engineer
ServiceNow1 day ago
Base Salary
$201k - $352k/yr
Responsibilities
- Lead a new DevOps practice for the Conversational AI team and drive infrastructure engineering standards across multiple teams.
- Own build, deployment, release automation, and reliability for ServiceNow Otto systems across SaaS environments.
- Deploy, scale, and operate distributed microservices in production Kubernetes environments, including application lifecycle, networking, security, and service reliability.
- Design infrastructure automation using Infrastructure as Code and Kubernetes-native tooling, including Terraform, Ansible, Helm, and Kubernetes Operators.
- Build and maintain CI/CD pipelines and GitOps workflows using Jenkins, GitHub Actions, Tekton, and ArgoCD.
- Implement observability, monitoring, incident response, root cause analysis, and remediation practices to improve availability and resilience.
- Architect and optimize public and private cloud infrastructure for security, scalability, cost efficiency, and operational simplicity.
- Deploy, operate, and troubleshoot AI-powered services, including model API integrations, latency, resource utilization, observability, and operational costs.
- Use and critically review AI coding assistants and apply AI-assisted debugging and trace analysis while respecting data privacy requirements.
- Drive cross-team infrastructure initiatives, production reliability improvements, and scalable platform engineering practices.
Requirements
- 8+ years of professional experience in software engineering, infrastructure engineering, DevOps, or a related field.
- 6+ years of experience deploying and operating containerized applications and distributed services in production environments.
- 4+ years of hands-on experience with Kubernetes, cloud infrastructure, and infrastructure automation.
- Proficiency in at least one programming or scripting language such as Go, Python, or Bash, with experience building production-grade automation and tooling.
- Deep expertise designing, building, and operating scalable, reliable, and secure cloud-native applications and infrastructure.
- Experience leading complex infrastructure initiatives, establishing engineering best practices, and driving adoption across multiple teams.
- Working knowledge of LLMs, generative AI, and agentic AI concepts, including integration patterns and operational considerations.
- Practical experience using AI-assisted development tools and validating, debugging, and safely integrating AI-generated code.
- Preferred qualifications include 12+ years of software, infrastructure, DevOps, or platform engineering experience.
- Preferred experience includes operating Kubernetes-based SaaS platforms at scale, developing Kubernetes Operators or custom controllers, and deploying LLM-powered or agentic systems in production.
- Preferred candidates have demonstrated technical leadership in cross-team infrastructure initiatives and AI-enabled automation, observability, incident diagnosis, or remediation.
Benefits
- Base pay is $201,300-$352,300, plus equity when applicable, variable or incentive compensation, and benefits.
- Benefits include health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- The role uses ServiceNow’s distributed work personas and is designated as Flexible; work-persona eligibility depends on role and location.
- Employee type is Regular, with the region listed as North America and Canada.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.