Responsibilities
- Develop standards, infrastructure, and automation for dashboards, alerts, and monitors as code.
- Partner with development teams to establish production and operational readiness.
- Build tooling and templates for defining, measuring, and reporting service-level objectives and indicators.
- Automate observability and operational workflows to eliminate manual toil.
- Build and improve incident response tooling and workflows to accelerate outage resolution and organizational learning.
Requirements
- Expert-level proficiency with AWS and Kubernetes, particularly observability, networking, and auto-scaling.
- Experience with observability platforms such as DataDog and Prometheus, including metrics, logging, and tracing.
- Deep practical understanding of SRE principles, including SLOs, error budgets, and toil reduction.
- Demonstrable experience analyzing and troubleshooting large-scale distributed systems.
- Strong software development skills in Python or Go for operational tools, services, or automation.
- Expertise designing and operating CI/CD pipelines for microservices architectures using tools such as ArgoCD, GitHub Actions, and Helm.
- A systematic, data-driven approach to problem-solving and root cause analysis.
- Proficiency using AI tools thoughtfully while maintaining ownership of final output and recognizing tool limitations.
Benefits
- Remote-first work arrangement across Canada, Portugal, Poland, and Estonia.
- Optional offices in Tallinn and Tartu.
- Whole team gathers in Estonia twice a year for in-person collaboration.
Tech Stack
Categories
About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one.More information about Glia can be found at glia.com. **Note from our Talent Acquisition Team** The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, contact our talent team via talent@glia.com.