3 months ago
Dublin, IrelandMid Level
H1B Sponsor
Responsibilities
- Drive adoption of Fin by helping prospects use its AI capabilities to automate and scale support operations.
- Embed with strategic customers to understand their business challenges and technical requirements.
- Work hands-on with customer technical teams, coding side-by-side to complete projects.
- Collaborate with Sales, Success, and Product teams to support customer experiences, project delivery, and product feedback.
- Codify best practices and share customer engagement insights to help scale the Forward Deployed Software Engineering function.
Requirements
- Strong engineering background, preferably in Computer Science, Mathematics, Software Engineering, or Physics.
- Experience building a SaaS product with real-world usage is preferred.
- Interest in AI/ML and the ability to understand novel problems, capabilities, architectures, trade-offs, and limitations.
- Strong cross-functional collaboration and communication skills with technical and non-technical audiences.
- Deep knowledge of at least one high-level programming language, such as JavaScript, Python, or Ruby.
- Ability to prototype and ship software quickly while maintaining quality and focus on business outcomes.
- Proficiency in using and writing APIs to integrate systems.
- Willingness to travel and work on-site with customers.
Benefits
- Competitive salary and equity are offered, with regular compensation reviews.
- Weekday lunch, snacks, and a fully stocked kitchen are provided.
- Pension scheme with matching contributions up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off, paid maternity leave, and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage are available.
- MacBooks are standard, with Windows available for certain roles.
- Hybrid work arrangement requiring employees to work in the office at least three days per week.
- The role requires travel and on-site work with customers.
Tech Stack
Categories
Forward Deployed
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.