Senior Cloud Ops Engineer
Tyler TechnologiesResponsibilities
- Design, develop, implement, and maintain infrastructure solutions supporting business functions, processes, applications, and customer migrations.
- Build automation, tools, standards, scripts, and infrastructure updates or upgrades across multiple environments.
- Implement and manage AWS infrastructure using Terraform, CloudFormation, or other infrastructure-as-code tools.
- Create and maintain CI/CD pipelines for testing, deployment, and rollback automation.
- Monitor alerts, perform advanced troubleshooting and root-cause analysis, and implement preventive measures for production incidents.
- Plan deployments, manage upgrades, and improve reliability, consistency, recovery, and velocity across customer instances.
- Develop and document business, technical, and functional requirements and evaluate alternative infrastructure solutions.
- Guide a team of administrators through project completion and direct the work of others.
- Provide leadership analytics related to costs, capacity, and administration options.
- Collaborate with geographically dispersed, cross-functional teams and customer stakeholders.
Requirements
- 6-8 years of experience in the field or a related area.
- Bachelor's degree preferred in the area of specialty, or equivalent experience.
- Advanced AWS infrastructure administration experience, including VPC, EC2, IAM, EBS, Security Groups, Auto Scaling, and RDS.
- Experience establishing federated identity solutions between on-premises environments and commercial clouds.
- Demonstrated experience provisioning and managing cloud infrastructure with Terraform, CloudFormation, or similar infrastructure-as-code tools.
- Familiarity with Git, GitHub Actions, or similar CI/CD platforms, plus branching, testing, and release-management practices.
- Experience with monitoring and alerting tools such as CloudWatch or Datadog.
- Ability to identify and document requirements, make or recommend quick decisions, solve complex problems, and prioritize substantial task lists.
- Ability to guide administrators, lead effectively across organizations, and communicate strongly in writing and verbally.
- Ability to learn and implement new technologies quickly and work effectively with cross-functional, geographically dispersed teams.
Benefits
- Hybrid work schedule at one of several key company locations.
- The position supports customer migrations and collaboration across development, operations, product, engineering, and customer teams.
About Tyler Technologies
Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients gain actionable insights into opportunities and solutions for their communities. Tyler has more than 40,000 successful installations across nearly 13,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology’s GovTech 100 list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at tylertech.com.