BMC Remedy/Helix Developer
General Dynamics Information Technology4 days ago
Remote, United StatesSenior
Base Salary
$128k - $173k/yr
Responsibilities
- Provide technical guidance on BMC Helix and Remedy application and integration capabilities.
- Gather and document requirements, prepare design and implementation materials, and deliver customer presentations and demonstrations.
- Develop workflows, forms, fields, data imports, REST API and web service integrations, LDAP integrations, and Digital Workplace service offerings.
- Support incident assignments, customer onboarding, sustainment work, change requests, Jira stories, production maintenance, and continual service improvement.
- Identify gaps between out-of-the-box workflows and custom requirements and recommend solutions that minimize customization.
- Manage sprint workloads, milestones, technical debt, demonstrations, change windows, service-level commitments, and key performance indicators.
- Participate in on-call rotations, daily scrums, sprint planning, technical implementation reviews, and remote customer and team meetings.
Requirements
- 5+ years of software development experience.
- BMC Accredited Administrator certification or commensurate Remedy/Helix Developer Studio experience.
- Experience with SaaS solutions or AWS cloud environments and BMC Remedy version 23.x or higher.
- Experience with Helix/Remedy application process flows and expert familiarity with one or more 23.x+ Helix applications, such as Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital Workplace Portal, CMDB, or Asset Management.
- Experience using Pentaho Spoon, BMC HDM, REST APIs, or web services to build or maintain interfaces or migrate data.
- Working knowledge of ITIL, relational databases, networking concepts, OSI rules, logging-based troubleshooting, and Agile project environments.
- Ability to create and edit Microsoft Word, Excel, PowerPoint, Visio, and SharePoint documents and analyze data with Microsoft Excel or comparable tools.
- Experience gathering and documenting customer requirements, providing demonstrations, working across multiple projects, and collaborating with distributed teams.
- CompTIA Security+ CE certification, which may be obtained within three months of the start date.
- BS degree; additional years of experience may be considered in lieu of the degree.
- Must be a US citizen and able to obtain and maintain an Interim Secret security clearance before starting.
Benefits
- Remote work from any US location with a full-flex work week.
- Medical, dental, vision, HSA, disability, life, accidental death and dismemberment, critical illness, and other insurance options.
- 401(k) plan with company matching and pre-tax and post-tax contribution options.
- Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave, including up to 160 hours of paid family leave for eligible employees.
- Internal mobility support, AI-powered career development tools, wellness programs, and a military-friendly workplace.
- Position is pending funding; scheduled for 40 hours per week with no travel required.
About General Dynamics Information Technology
General Dynamics Information Technology (GDIT) delivers enterprise IT, systems integration, cybersecurity, cloud, and software engineering services to U.S. federal agencies, including defense and intelligence organizations. It provides contract-based professional and managed services ranging from network operations and unified communications to training and simulation. GDIT is a business unit of General Dynamics (NYSE: GD) and is headquartered in Falls Church, Virginia.