Sr Lead Site Reliability Engineer - Problem Manager
JPMorgan Chase2 days ago
Singapore, SingaporeStaff+
Responsibilities
- Lead Problem Management root cause analysis reviews for major incidents and significant service-impacting events.
- Facilitate deep-dive RCA challenge sessions and independently assess the quality, accuracy, and completeness of technical investigations.
- Identify systemic causes, resilience gaps, and opportunities to improve operational performance and engineering practices.
- Evaluate observability, monitoring, telemetry, automation, and resilience capabilities for complex distributed systems.
- Validate corrective actions, drive closure, and conduct effectiveness reviews to reduce recurrence risk.
- Review and challenge internal, vendor, and third-party investigation reports and risk assessments.
- Define and promote SLOs, SLIs, reliability metrics, and operational resilience standards.
- Lead reuse-first adoption of AI-assisted reliability workflows across SDLC and toolchain practices with traceability, auditability, resiliency, and security controls.
- Mentor engineers, contribute to reliability communities and governance forums, and lead cross-functional initiatives without direct authority.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline.
- At least 8 years of experience in Infrastructure Engineering, Site Reliability Engineering, Production Engineering, Systems Engineering, or Software Engineering.
- Demonstrated experience leading major incident investigations, technical RCA, and problem management in large-scale enterprise environments.
- Advanced expertise across network, cloud, compute, middleware, database, storage, distributed systems, and enterprise monitoring domains.
- Strong hands-on experience with SLO/SLI engineering, telemetry design, distributed tracing, alerting strategies, reliability metrics, and AIOps capabilities.
- Deep understanding of Problem Management, RCA methodologies, systemic failure analysis, event correlation, resilience engineering, and operational risk reduction.
- Experience in highly regulated, mission-critical environments focused on availability, resilience, and operational excellence.
- Experience using enterprise-authorized AI capabilities to improve reliability workflows, with strong validation practices and awareness of data sensitivity.
- Ability to establish safe AI usage practices while maintaining resiliency, security, and auditability.
- Strong executive communication, stakeholder management, influencing, and technical challenge skills.
- Proven ability to mentor engineers, drive reliability culture adoption, and lead cross-functional initiatives without direct authority.
- Preferred experience reviewing vendor, third-party, and internal investigation reports; leading reliability maturity assessments or transformation initiatives; and holding certifications related to SRE, ITIL, Reliability Engineering, or Problem Management.
- Preferred expertise with Splunk, Dynatrace, Grafana, Datadog, Prometheus, AppDynamics, Elastic, and OpenTelemetry, plus resilience patterns such as fault tolerance, circuit breakers, graceful degradation, auto-remediation, and self-healing architectures.
Tech Stack
DatadogGrafanaPrometheusSplunk
Categories
Site Reliability
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.