18 hours ago
Atlanta, GA, USAMid Level
Base Salary
$90k - $115k/yr
Responsibilities
- Design and manage ServiceNow tables, extensions, dictionary entries, relationships, views, data models, and database-layer components.
- Develop import/export pipelines using Import Sets, Transform Maps, and Data Sources, and build integrations with databases, warehouses, APIs, and ETL pipelines.
- Optimize GlideRecord, GlideAggregate, and encoded queries; troubleshoot database performance issues and conduct data audits, cleansing, and deduplication.
- Design data migration strategies for upgrades, instance consolidations, and onboarding initiatives while managing and testing schema changes through Update Sets or source control.
- Implement ServiceNow data governance including field-level security, classification, audit fields, and retention policies.
- Partner with reporting, analytics, development, administration, architecture, QA, and business teams to align data models and platform solutions.
- Elicit and document stakeholder requirements, write user stories and acceptance criteria, maintain the product backlog, and facilitate workshops and reviews.
- Analyze ServiceNow configurations, workflows, and catalog items; document current and future-state processes and recommend platform-native solutions.
- Support UAT, defect tracking, change impact assessments, communications, user training content, release notes, and Agile delivery activities.
- Participate in off-hours data migrations and platform-upgrade validation when required.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- At least 3 years of ServiceNow platform experience focused on data architecture, import/transform work, and GlideRecord scripting.
- Proficiency in SQL and experience with SQL Server, MySQL, or PostgreSQL.
- Strong understanding of ServiceNow CMDB structures, configuration-item relationships, and data models.
- Experience with REST and SOAP API integration patterns.
- Familiarity with version control, CI/CD, and structured release management practices.
- Preferred: ServiceNow Certified System Administrator or Certified Implementation Specialist–CMDB certification.
- Preferred: experience with SSIS, Azure Data Factory, Boomi, IntegrationHub, MID Server, Power BI, Tableau, CMDB Discovery, or Service Mapping.
- Strong analytical, problem-solving, documentation, collaboration, and communication skills.
Benefits
- Atlanta, Georgia work location.
- The role may require off-hours data migration and platform-upgrade validation activities.
- Applications are accepted until October 9, 2026.
Tech Stack
Categories
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.