Responsibilities
- Own the architecture and technical direction for major parts of the product and platform.
- Build solutions for reliability at millions-of-tickets scale, AI-agent evaluation, quality systems, and shared engineering foundations.
- Lead ambiguous, high-stakes projects from initial concept through production across the stack.
- Design tooling, guardrails, and feedback loops for effective team-wide use of coding agents.
- Improve other engineers through design reviews, mentorship, and high-quality hands-on implementation.
Requirements
- 10+ years of experience shipping software, including staff- or principal-level engineering experience at a company with high engineering standards.
- Experience setting technical direction for a product or platform and taking responsibility for the resulting decisions.
- Experience leading ambiguous, high-stakes projects from a blank page to production across the stack.
- Experience using coding agents as a core development workflow and forming opinions about effective team usage.
- Strong engineering judgment, ownership, and interest in working at an early-stage company.
- Traditional credentials are not emphasized; the company values user obsession and eagerness to learn.
Benefits
- Flexible hours and a low-ego, high-trust work culture.
- Real scope and ownership in a fast-moving Series A company.
- Promotions are reviewed by leadership every six weeks rather than only during a fixed review cycle.
- Unrestricted access to AI tools, including Claude Code, with no usage limits.
- The whole company travels to Hawaii twice a year for collaboration and team-building.
- Headquartered in Sydney with teams spanning the US and UK.
- A recruitment process consisting of informal conversations and a paid approximately two-day work trial.
Tech Stack
Categories
About Lorikeet
Lorikeet is a platform that complex and regulated businesses use to provide their customers with a universal concierge. Lorikeet does this with AI agents that work across voice, chat and email. The agents are built on a unique architecture that focuses on flexibility and the ability to take actions to solve customers’ problems (not just tell them to self serve) in the most challenging circumstances. Our customers include global FinTech, HealthTechs, crypto marketplaces, and other complex businesses. They chose Lorikeet because scaling customer support while maintaining response quality is exceptionally hard. For companies with complex support needs and a focus on customer experience, continuing to throw people at the problem doesn't work, nor does implementing low-quality "help center summary" chatbots. Lorikeet leverages best-in-class AI and a powerful workflow engine to deliver high-quality and scalable support automation at a fraction of the cost of manual solutions. We can solve tickets that involve looking up data, taking actions in your systems, and making complex decisions.