Senior Salesforce Engineer / Technical Lead- Hyderabad (Hybrid- Shift 2)
Syneos Health6 days ago
Hyderābād, IndiaStaff+
Responsibilities
- Lead hands-on Salesforce engineering delivery across Service Cloud, Health Cloud, Experience Cloud, Field Service, Salesforce Voice, and related platform capabilities.
- Translate approved architecture and business requirements into technical designs, configuration, Apex, Lightning Web Components, Flows, integrations, and deployment-ready solutions.
- Serve as the day-to-day technical lead for Salesforce engineering activities and mentor Salesforce Engineer II resources.
- Conduct code reviews and enforce standards for Apex, LWC, Flow, metadata configuration, test coverage, error handling, logging, and maintainability.
- Partner with architecture on security, integration, data model, environment strategy, and platform scalability patterns.
- Troubleshoot complex production defects, integration issues, deployment failures, and platform incidents through root cause analysis.
- Provide technical guidance for Salesforce Voice, Amazon Connect, TP Interact, Hive CFM, Playvox, Commercial Data Lake integrations, and related ecosystem components.
- Create and maintain technical documentation, runbooks, configuration guides, deployment notes, and knowledge-continuity materials.
- Support regulated delivery processes, including release documentation, testing evidence, audit trails, and GxP-aware change control.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
- At least 5 years of Salesforce engineering experience.
- Strong hands-on experience with Apex, Lightning Web Components, Salesforce Flow, SOQL, SOSL, custom metadata, permission sets, validation rules, and Salesforce platform configuration.
- Experience with Service Cloud and/or Health Cloud.
- Experience leading code reviews, technical design discussions, and production issue resolution.
- Experience with Salesforce integrations using platform events, middleware, named credentials, connected apps, or equivalent integration patterns.
- Familiarity with enterprise SDLC, source control, and release governance.
- Strong communication skills and ability to work with business, technology, platform support, vendor, and compliance stakeholders.
- Preferred: Salesforce Platform Developer II certification.
- Preferred: Salesforce Service Cloud Consultant or Health Cloud Accredited Professional certification or accreditation.
- Preferred: experience with Salesforce Voice, Amazon Connect, Contact Lens, AWS Lambda, Amazon Lex, or contact-center integrations.
- Preferred: experience in GxP, healthcare, life sciences, pharmacovigilance, REMS, or another regulated environment.
- Preferred: experience establishing internal engineering standards, documentation practices, and production support procedures.
- Preferred: experience with Azure DevOps, SFDX, Gearset, Copado, Flosum, or similar Salesforce DevOps tooling.
Benefits
- Hybrid schedule requiring 2–3 days per week at the Hyderabad office.
- Monday–Friday shift from 2:00 pm to 11:00 pm IST.
- Career development and progression opportunities, supportive line management, technical and therapeutic-area training, peer recognition, and a total rewards program.
- Inclusive culture and reasonable accommodations where appropriate.
Categories
About Syneos Health
Syneos Health provides outsourced clinical development and commercialization services to pharmaceutical and biotech companies, spanning clinical trials, medical affairs, and product launch support. The company operates under fee-for-service and functional service provider models across global drug development. Headquartered in Morrisville, NC, it was formed in 2017 through the merger of INC Research and inVentiv Health and was acquired in 2023 by affiliates of Elliott Management.