Senior Salesforce Engineer / Technical Lead- Hyderabad (Hybrid- Shift 2)
Syneos Health2 hours ago
Hyderābād, IndiaStaff+
Responsibilities
- Lead hands-on Salesforce engineering delivery across Service Cloud, Health Cloud, Experience Cloud, Field Service, Salesforce Voice, and related platform capabilities.
- Translate architecture and business requirements into technical designs, configuration, Apex, Lightning Web Components, Flows, integrations, and deployment-ready solutions.
- Conduct code reviews and enforce standards for Apex, LWC, Flow, metadata configuration, test coverage, error handling, logging, and maintainability.
- Partner with architecture teams on security, integration, data model design, environment strategy, and platform scalability.
- Lead troubleshooting and root cause analysis for production defects, integration issues, deployment failures, and platform incidents.
- Provide technical guidance for Salesforce Voice, Amazon Connect, TP Interact, Hive CFM, Playvox, Commercial Data Lake integrations, and related ecosystem components.
- Create and maintain technical documentation, runbooks, configuration guides, deployment notes, and knowledge continuity materials.
- Mentor Salesforce Engineer II resources and establish internal Salesforce engineering practices.
- Support regulated delivery processes, including release documentation, testing evidence, audit trails, and GxP-aware change control.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
- At least 5 years of Salesforce engineering experience.
- Strong hands-on experience with Apex, Lightning Web Components, Salesforce Flow, SOQL, SOSL, custom metadata, permission sets, validation rules, and Salesforce platform configuration.
- Experience with Service Cloud and/or Health Cloud.
- Experience leading code reviews, technical design discussions, and production issue resolution.
- Experience with Salesforce integrations using REST APIs, platform events, middleware, named credentials, connected apps, or equivalent integration patterns.
- Familiarity with enterprise SDLC, DevOps, source control, and release governance.
- Strong communication skills and ability to collaborate with business, technology, platform support, vendor, and compliance stakeholders.
- Salesforce Platform Developer II certification is preferred.
- Salesforce Service Cloud Consultant or Health Cloud Accredited Professional credentials are preferred.
- Experience with Salesforce Voice, Amazon Connect, Contact Lens, AWS Lambda, Amazon Lex, or contact center integrations is preferred.
- Experience in GxP, healthcare, life sciences, pharmacovigilance, REMS, or another regulated environment is preferred.
- Experience establishing engineering standards, documentation practices, and production support procedures is preferred.
- Experience with Azure DevOps, SFDX, Gearset, Copado, Flosum, or similar Salesforce DevOps tooling is preferred.
Benefits
- Career development and progression opportunities, supportive line management, technical and therapeutic area training, peer recognition, and a total rewards program.
- Inclusive culture focused on enabling employees to authentically be themselves.
- Hybrid work arrangement requiring 2-3 days per week in the Hyderabad office.
- Monday-Friday shift from 2:00 pm to 11:00 pm IST.
- Reasonable accommodations are available in accordance with applicable disability legislation.
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