Data Services - Solution Architect
Hitachi, Ltd.3 months ago
Bengaluru, India or Kraków, PolandStaff+
Responsibilities
- Define and execute the ServiceNow CMDB, CSDM, ITOM, and OT product roadmap.
- Lead end-to-end solution creation, development, and delivery across Data Services offerings.
- Lead architecture activities across Discovery, CMDB, CSDM, Event Management, Service Mapping, and AIOps.
- Translate business requirements into scalable platform solutions and delivery roadmaps.
- Prioritize features, define value cases, and drive successful implementations.
- Create product requirements, user stories, acceptance criteria, and success metrics.
- Design and govern integrations between ServiceNow, enterprise platforms, cloud services, monitoring tools, and third-party applications.
- Drive CMDB, Service Mapping, and digital product visibility initiatives to improve operational resilience and service-management maturity.
- Provide technical leadership, architecture governance, platform best practices, and mentoring to global delivery teams.
- Improve platform health, security, scalability, and adoption through innovation, performance optimization, and stakeholder engagement.
Requirements
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical discipline.
- 10+ years of experience delivering enterprise-scale ServiceNow solutions.
- Strong expertise in ITOM and platform architecture, with experience in Discovery, CMDB, Service Mapping, Event Management, CSDM, and ServiceNow platform governance.
- Experience defining product roadmaps, managing backlogs, and translating business needs into technical solutions and product requirements.
- Hands-on knowledge of cloud platforms such as AWS and Azure, including integration and automation capabilities.
- Strong understanding of AI-driven platforms, automation technologies, and emerging enterprise AI use cases.
- ServiceNow certifications such as CSA, CIS Discovery, CIS Event Management, and other relevant platform certifications are highly desirable.
- Strong stakeholder management, communication, consulting, and leadership skills, including experience working with executives and global teams.
Benefits
- Competitive salary and incentives.
- Well-being and care benefits.
- Paid and unpaid leave.
- Flexible work options.
- Benefits supporting financial security.
- Full-time, on-site role in Krakow, Poland.
- Benefits are tailored to the country of employment and specific details are provided during the recruitment process.
About Hitachi, Ltd.
Hitachi, Ltd. builds industrial, energy, rail, and digital systems for governments and enterprises, combining operational technology with IT, cloud, and data infrastructure services. Its portfolio spans power grids, factory automation, data centers, rail systems, and consulting delivered through units such as Hitachi Vantara, Hitachi Rail, and Hitachi Energy. Founded in 1910 and headquartered in Tokyo, it is listed on the Tokyo Stock Exchange and operates globally across critical infrastructure markets.