2 months ago
Base Salary
$216k - $324k/yr
Responsibilities
- Lead the architecture, design, and implementation of Customer Agent’s core platform and AI capabilities.
- Drive technical strategy and long-term system evolution for conversational AI experiences serving millions of users.
- Build and ship complex AI-powered product features while balancing speed, quality, reliability, and customer impact.
- Partner with Product, Design, Data Science, GTM, and Engineering leaders on product direction and execution plans.
- Make technical decisions involving agent architectures, orchestration frameworks, retrieval systems, memory, tool use, evaluation, and reliability.
- Establish best practices for observability, testing, monitoring, experimentation, and operational excellence for AI systems.
- Lead large cross-functional initiatives spanning multiple teams and organizations.
- Mentor engineers through design reviews, architecture discussions, technical leadership, and hands-on collaboration.
- Evaluate emerging AI technologies and frameworks and contribute to Klaviyo’s broader AI platform direction.
Requirements
- 10+ years of software engineering experience building and operating production systems at scale.
- Significant experience designing and shipping customer-facing AI-powered products or agentic systems.
- Strong backend engineering and distributed systems fundamentals, including scale, latency, reliability, and operational tradeoffs.
- Expertise with LLM-powered applications, retrieval systems, agent workflows, orchestration, evaluation frameworks, and guardrails.
- Experience leading complex, multi-quarter technical initiatives involving multiple teams and stakeholders.
- Strong product instincts and ability to connect technical decisions to customer and business outcomes.
- Ability to operate in ambiguous, fast-moving environments and define direction with incomplete requirements.
- Excellent communication and collaboration skills across engineering, product, design, and executive audiences.
- Hands-on coding experience and a track record of influencing engineering organizations through technical leadership, mentorship, and execution.
- Experience with conversational AI, customer support automation, agentic workflow platforms, production evaluation systems, AI observability, human-in-the-loop workflows, reliability engineering for LLM-powered products, 0-to-1 products, or startup environments is a bonus.
Benefits
- In-office role in Boston, Massachusetts
- May require up to 10% travel for onboarding, client or partner work, team meetings, and industry events
- Comprehensive health, welfare, and wellbeing benefits based on eligibility
- Generous benefits and workplace accommodations as needed
Categories
About Klaviyo
Klaviyo builds a subscription SaaS platform that lets e-commerce and consumer brands use first-party data to run targeted email, SMS, and push campaigns, with built-in automation and analytics. The product also includes B2C CRM features for segmentation, A/B testing, and customer lifecycle workflows. Founded in 2012 and headquartered in Boston, it is a public company (NYSE: KVYO) used by brands such as Mattel and Glossier.