3 months ago
Base Salary
$91k - $252k/yr
Responsibilities
- Deploy, automate, and operate large-scale Software Defined Storage architectures across private and public cloud regions.
- Deploy and support enterprise storage platforms including Pure Storage, HPE, and NetApp, as well as Ceph and Longhorn.
- Integrate self-service storage workflows for Kubernetes CSI and OpenStack consumers across virtual machine and bare-metal environments.
- Implement and manage backup solutions and schedules.
- Build and maintain Infrastructure-as-Code for storage platforms using Ansible, Terraform, Helm, and Git with Python and Bash automation.
- Implement and improve infrastructure update, patching, upgrade, testing, and rollback pipelines.
- Develop monitoring, alerting, and observability for storage capacity, latency, IOPS, and recovery health using GitOps, Prometheus, Loki, and Grafana.
- Troubleshoot storage, Kubernetes, hypervisor, networking, and Linux systems.
- Create technical documentation, architecture diagrams, operational procedures, and runbooks.
- Participate in on-call rotations, incident response, and root cause analysis.
- Collaborate globally on change management, documentation, operational best practices, and mentoring junior engineers.
Requirements
- At least 6 years of experience managing enterprise storage and Kubernetes platforms on Linux.
- Hands-on experience with Software Defined Storage solutions including Ceph and Longhorn, plus storage migrations from legacy systems.
- Expertise with block, file, and object storage, including Fibre Channel, Cisco MDS, NVMe-oF, and iSCSI fabrics.
- Expert knowledge of Kubernetes and Linux systems including Ubuntu and RHEL/CentOS.
- Proficiency with Ansible and Terraform for storage provisioning and backup schedules.
- Expertise with backup technologies, preferably Rubik or Rubrik.
- Strong scripting skills in Python and Bash; Golang is a plus.
- Experience operating 24x7 mission-critical production environments.
- Hands-on experience with KVM hypervisors, SUSE Harvester, and OpenStack.
- Proficiency with Git, CI/CD pipelines, and automated testing frameworks.
- Bachelor’s degree in computer science or equivalent professional experience.
- OpenStack Cinder multi-backend administration experience is preferred.
- Knowledge of CIS/NIST security and infrastructure lifecycle management is preferred.
- ITIL certifications, telco or edge cloud experience, and large-enterprise experience are preferred.
- CKA, CKS, EX125, or related industry certifications are preferred.
- A master’s degree in computer science, IT, engineering, or a related field is preferred.
- Strong written and verbal communication, documentation, collaboration, mentoring, and problem-solving skills are required.
Benefits
- Fully onsite work, five days per week in the office
- Health, dental, and vision coverage beginning on the first day of employment
- Short- and long-term disability, basic life insurance, and a 401(k) plan with employer matching
- Mental health support platform with therapy, coaching, and mindfulness resources
- Employee stock purchase plan
- Paid time off, company holidays, paid volunteer hours, and paid parental leave
About Five9
Five9 builds cloud contact center software (CCaaS) for enterprises to manage voice and digital customer interactions, powered by AI for routing, automation, and analytics. It sells its platform as SaaS with modules for IVR, outbound dialers, agent desktop, workforce engagement, and CRM integrations such as Salesforce and ServiceNow. The company is headquartered in San Ramon, CA, serves 2,500+ customers globally, and is a public company listed on Nasdaq (also BMV).