Staff Software Engineer
ServiceNow7 hours ago
Hyderābād, IndiaStaff+
Responsibilities
- Build AI-native HR capabilities involving intent interpretation, multi-step reasoning, tool invocation, retrieval-grounded responses, and lifecycle workflow execution.
- Design autonomous workflows with appropriate human checkpoints, exception handling, retries, and hand-back behavior for sensitive HR actions.
- Author, version, review, and maintain system instructions, role definitions, tool descriptions, guardrails, and escalation paths as engineering artifacts and extensible product APIs.
- Build automated evaluation using golden datasets, multi-turn suites, model-as-judge scoring, CI gates, drift detection, adversarial testing, jailbreak testing, grounding testing, and tool-selection testing.
- Design conversational experiences across employee portals, chat shells, workplace messaging clients, agent workspaces, and voice channels.
- Specify work for AI coding agents, supervise parallel workstreams, and review generated output for correctness, security, maintainability, and specification adherence.
- Own production quality, safety, reliability, observability, rollback mechanisms, incident response, and root-cause analysis for agentic behavior.
- Build full-stack application experiences, APIs, data models, integrations, and CI/CD-enabled production software.
- Collaborate with product, design, conversation design, HR, compliance, and engineering partners, and mentor IC1 to IC3 engineers.
Requirements
- 9+ years of software engineering experience in backend, frontend, or full-stack development.
- Strong JavaScript, Node.js, React, and API integration skills.
- Experience with automated unit and integration testing, CI/CD pipelines, data modeling, and query optimization.
- Hands-on experience delivering AI/GenAI or ML-driven features, including LLM prompting, NLU, classification models, or similar systems.
- Experience with prompt design, context injection, output tuning, guardrails, large language model APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement.
- Working knowledge of evaluation, embeddings, probabilistic model behavior, and model failure modes sufficient to debug and verify production behavior.
- Current, accountable use of AI coding assistants and agents, including precise specifications, critical review, and verification harnesses.
- Hands-on experience with CI/CD, containerized workloads, observability, on-call operations, and incident command for customer-facing systems.
- Demonstrated mentorship of less-experienced engineers and quality improvement through code review.
- Bachelor's degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred qualifications include HR domain expertise, HCM/payroll/benefits integrations, extensible product engineering, evaluation and observability tooling, conversational channel breadth, conversation design partnership, forward-deployed delivery, and ServiceNow Now Platform depth.
Benefits
- Flexible distributed work personas may be remote, flexible, or office-based depending on role and location.
- Regular employee position in the APAC region.
- ServiceNow provides reasonable accommodation support and is an equal opportunity employer.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.