Sr Staff Software Engineer
ServiceNow7 hours ago
Hyderābād, IndiaStaff+
Responsibilities
- Set and own the technical architecture and multi-release direction for model-driven HR and agentic capabilities.
- Define structural autonomy, authorization, escalation, and human-in-the-loop boundaries for sensitive HR actions and data.
- Own versioned instruction, prompt, tool-description, extension, deprecation, and compatibility standards across teams.
- Build and govern evaluation infrastructure including datasets, multi-turn suites, judge calibration, CI gates, drift detection, and HR-specific failure coverage.
- Identify unframed risks and structural weaknesses, quantify them, and drive recommendations with product and engineering leadership.
- Direct AI coding-agent-assisted delivery through precise specifications, task decomposition, review standards, and verification harnesses.
- Own production quality, safety, reliability, observability, root-cause analysis, and incident response for agentic behavior across the domain.
- Remain hands-on on load-bearing integrations, risky migrations, prototypes, and incidents that require senior technical intervention.
- Represent technical decisions to leadership, customers, and partners while mentoring engineers and raising review and hiring standards.
Requirements
- 12+ years of software engineering experience across backend, frontend, or full-stack development.
- Strong JavaScript, Node.js, React, and API integration skills, plus solid data modeling and query optimization knowledge.
- Hands-on experience with AI/GenAI or ML-driven features, including LLM prompting, NLU, classification, conversational AI, context injection, output tuning, and guardrails.
- Experience integrating large language model APIs and retrieval-grounded features with agent orchestration, tool/function calling, and structured output enforcement.
- Working knowledge of evaluation, embeddings, probabilistic model behavior, and production failure modes sufficient to debug and verify model-driven systems.
- Current, effective use of AI coding assistants and agents with accountable delivery, critical review, and verification harnesses.
- Hands-on experience with automated testing, CI/CD, containerized workloads, observability, on-call, and incident command for customer-facing systems.
- Demonstrated mentorship of less-experienced engineers and a record of raising quality through code review.
- Bachelor’s degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred qualifications include HR or HCM domain depth, payroll and benefits integrations, extensible customer-configured products, evaluation and observability tooling, conversational channels, forward-deployed delivery, and ServiceNow Now Platform experience.
Benefits
- Flexible work persona arrangements, including flexible, remote, or required-in-office options depending on role and location.
- Regular employee position in the APAC region.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.