Sr Staff Software Engineer
ServiceNow7 hours ago
Hyderābād, IndiaStaff+
Responsibilities
- Set and own the HR domain architecture for agentic and conversational AI capabilities, including orchestration, context assembly, tool exposure, model decisions, and platform boundaries.
- Define structural autonomy, safety, access-control, and human-review constraints for HR actions involving pay, employment status, restricted records, employee relations, and investigations.
- Own versioned instruction and tool-description contracts, extension points, deprecation paths, authoring standards, and regression coverage across teams and customer configurations.
- Build and govern evaluation infrastructure including golden datasets, multi-turn suites, judge calibration, CI gates, drift detection, access-boundary testing, and HR-specific quality metrics.
- Identify and resolve unframed risks and structural weaknesses in model-driven behavior, and communicate recommendations to product and engineering leadership.
- Convert ambiguous work into testable specifications, decompose work for AI coding agents and parallel workstreams, and establish accountable review and verification standards.
- Own observability, safety, reliability, incident response, and root-cause analysis for agentic behavior, including hallucinations, tool-selection errors, unauthorized actions, and prompt-injection risks.
- Remain hands-on with load-bearing integrations, risky migrations, prototypes, and difficult production incidents.
- Influence partner teams and customers, mentor staff-level engineers, and raise standards in technical review and hiring.
Requirements
- At least 12 years of software engineering experience across backend, frontend, or full-stack development.
- Strong JavaScript, Node.js, React, and API integration skills, with solid data modeling and query optimization knowledge.
- Experience with automated unit and integration testing, CI/CD pipelines, containerized workloads, observability, on-call, and incident command for customer-facing systems.
- Hands-on experience integrating AI/GenAI or ML-driven features, including LLM prompting, NLU, intent classification, conversational AI, guardrails, context injection, and output tuning.
- Experience integrating large language model APIs and retrieval-grounded features with agent orchestration, tool and function calling, and structured output enforcement.
- Working knowledge of evaluation, embeddings, probabilistic model behavior, and model failure modes sufficient to debug and verify production systems.
- Current, effective use of AI coding assistants or agents with precise specifications, critical review, and verification harnesses.
- Demonstrated mentorship of less-experienced engineers and a record of raising quality through code review.
- Bachelor’s degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred experience includes HR case management, employee lifecycle, payroll, benefits, leave, absence, HCM and downstream system integrations, and customer-configurable extensible products.
- Preferred experience includes evaluation frameworks, prompt and instruction management, model-application tracing, restricted transcript analysis, conversational channels, conversation design partnership, and forward-deployed delivery.
- Preferred ServiceNow platform experience includes scoped applications, ACLs, platform security rules, Flow Designer, UI Builder, Automated Test Framework, and upgrade-safe extension patterns.
Benefits
- The role is a regular employee position in the APAC region with a flexible work persona.
- ServiceNow supports flexible, remote, or required-in-office work personas according to employee role and assigned location.
- The company provides reasonable-accommodation support and an inclusive equal-opportunity employment process.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.