10 hours ago
Base Salary
$152k - $228k/yr
Responsibilities
- Own production reliability, service-level objectives, error budgets, and reliability outcomes for Tier-1 and Tier-2 services.
- Design and operate platform-wide observability architecture covering metrics, logs, distributed tracing, and profiling.
- Define incident processes, command the highest-severity SEV1/SEV2 incidents, and drive systemic root-cause fixes.
- Design and execute chaos experiments, disaster-recovery exercises, failover validation, and recovery verification against RTO and RPO objectives.
- Establish on-call rotations, escalation policies, operational readiness practices, and follow-the-sun handoffs.
- Own reliability, capacity planning, rightsizing, and resilience for Postgres, Redis/Valkey, Kafka, OpenSearch, and other stateful or streaming services.
- Co-own cloud security posture management, runtime vulnerability detection, and configuration-compliance monitoring with DevSecOps.
- Build AIOps workflows for predictive alerting, autonomous triage, remediation, and self-healing, while mentoring engineers and setting standards across teams.
Requirements
- 7+ years of production engineering experience with recent hands-on reliability work.
- Recent hands-on experience operating large-scale, fault-tolerant production systems on AWS or GCP.
- Experience instrumenting production systems and governing service-level objectives and error budgets.
- Experience designing and executing failure experiments or disaster-recovery exercises with real failover validation.
- Personal experience commanding serious SEV1/SEV2 incidents and driving root cause through systemic fixes.
- Demonstrated ownership of measurable reliability outcomes such as availability, mean time to recovery, and error-budget adherence.
- Evidence of multi-team technical leadership through standards, reviews, coaching, and mechanisms adopted beyond one service or team.
- Preferred experience includes cloud security posture management, runtime vulnerability detection, workload protection, AIOps and autonomous remediation, Amazon Bedrock Agent Core or equivalent frameworks, FinOps-based cost optimization, load balancing and global traffic management, and AI traffic management through LLM gateways.
Benefits
- Santa Clara, California office with the option to work remotely a few days per week.
- Up to 25% travel.
- Comprehensive medical, dental, and vision plans.
- Matching 401(k), unlimited PTO, and paid holidays.
- Parental and adoption leave, legal insurance, and a home technology stipend.
Tech Stack
Categories
DevOpsSite Reliability
About IonQ
IonQ builds trapped-ion quantum computers and offers access to them via major cloud platforms and direct systems for enterprise and research users. The public company (NYSE: IONQ), founded in 2015 and headquartered in College Park, Maryland, sells quantum hardware, cloud services, and development tools used in areas like materials modeling, optimization, and machine learning. Its systems are available through AWS Braket, Microsoft Azure Quantum, and Google Cloud Marketplace.