Customer Solutions Engineer - US East Coast Remote

Fastly

13 days ago

Atlanta, GA, USA +4 more

Senior

H1B Sponsor

Base Salary

$105k - $126k/yr

Responsibilities

Act as the Fastly architect for assigned customers, representing their needs within the company.
Develop technical relationships to understand customer infrastructure and challenges.
Implement Fastly products and document customer configurations for troubleshooting.
Recommend improvements to customer implementations of Fastly's technology.
Identify opportunities to introduce new Fastly products that meet customer needs.
Collaborate internally to create customer strategies and assist with support requests.
Participate in customer meetings, including cadence calls and Quarterly Business Reviews.
Track and report on the health of customer accounts to leadership.

5+ years of experience in Sales Engineering, Web Development, or similar roles.
Hands-on experience in addressing customer issues and requests.
Understanding of networking concepts such as BGP and internet routing.
Familiarity with HTTP/s, TCP, TLS, DNS, and related technologies.
Experience with Linux and scripting languages like Python and Ruby.
Knowledge of cloud architectures and bare metal deployments.
Strong interpersonal and communication skills.
Ability to present technical concepts to both technical and non-technical stakeholders.
Willingness to travel for customer meetings as needed.
Flexibility to adjust work hours based on customer needs.

Comprehensive benefits package including medical, dental, and vision insurance.
Flexible vacation policy and up to 18 days of accrued paid sick leave.
401(k) plan with company match and Employee Stock Purchase Program.
12 paid local holidays and 12 paid company wellness days.
Support for family planning and mental health through Employee Assistance Program.

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