BMC Remedy/Helix Developer
General Dynamics Information Technology2 months ago
Remote, United StatesSenior
Base Salary
$128k - $173k/yr
Responsibilities
- Provide technical guidance on BMC Remedy/Helix application and integration capabilities.
- Gather and document requirements and prepare design documentation, implementation guides, test scripts, presentations, and demonstrations.
- Develop Helix workflows, forms, fields, integrations, data import files, and Digital Workplace service offerings.
- Develop and maintain REST API, web service, LDAP, and other integrations between Helix and external systems.
- Work incident assignments, communicate with customers, create change requests and Jira stories, and support customer onboarding and sustainment activities.
- Maintain and update production environments while following configuration control, change management, and operating procedures.
- Manage sprint workloads, deadlines, technical debt, product demonstrations, and continual service improvement initiatives.
- Participate in on-call rotations, daily scrums, sprint planning, technical implementation reviews, and approved service interruption windows.
Requirements
- 5+ years of software development or related experience.
- BMC Accredited Administrator certification or commensurate Remedy/Helix Developer Studio experience.
- Experience with BMC Remedy version 23.x or higher and Helix application process flows.
- Experience with SaaS solutions or AWS Cloud environments.
- Expert familiarity with one or more Helix applications, including incident, knowledge, change, task, release, service-level, service-request, work-order, reporting, dashboard, Digital Workplace, CMDB, or asset-management applications.
- Experience with Pentaho Spoon, BMC HDM, REST APIs, or web services for system interfaces or data migration.
- Ability to obtain and maintain an Interim Secret security clearance before starting; US citizenship is required.
- CompTIA Security+ CE certification, which may be obtained within three months of the start date.
- BS degree; additional years of experience may be considered in lieu of the degree.
- Ability to communicate professionally, gather and document customer requirements, analyze data, create process flows, troubleshoot through logging, and manage multiple projects.
- Experience with relational databases, networking concepts, OSI rules, customer demonstrations, remote teamwork, and document management.
- Preferred qualifications include ITIL Foundation, other Helix applications, Agile project methodology, Jira story management, and experience with Microsoft Word, Excel, PowerPoint, Visio, and SharePoint.
Benefits
- Remote work from any US location with a full-flex work week where possible.
- Comprehensive medical, dental, vision, health savings account, disability, life, accident, critical illness, and business travel insurance options.
- 401(k) plan with company match and pre-tax and post-tax contribution options.
- Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury-duty leave, including 15 days of paid leave and 10 paid holidays typically provided to new employees per calendar year.
- Paid Family Leave of up to 160 hours in a rolling 12-month period for eligible employees.
- 40 scheduled hours per week with no travel required.
- Position is currently pending funding.
About General Dynamics Information Technology
General Dynamics Information Technology (GDIT) delivers enterprise IT, systems integration, cybersecurity, cloud, and software engineering services to U.S. federal agencies, including defense and intelligence organizations. It provides contract-based professional and managed services ranging from network operations and unified communications to training and simulation. GDIT is a business unit of General Dynamics (NYSE: GD) and is headquartered in Falls Church, Virginia.