Principal Platform Engineer, DevOps/Developer Experience
Teladoc Health1 day ago
Remote, United StatesStaff+
Base Salary
$180k - $210k/yr
Responsibilities
- Lead high-priority, cross-functional platform initiatives from architectural definition through delivery.
- Define system interfaces, architectural boundaries, design documents, RFCs, and architecture review practices.
- Build reusable platform templates, modules, golden paths, and self-service capabilities that improve developer productivity.
- Implement automation, including agentic and AI-enabled workflows, to improve delivery and operational efficiency.
- Establish API-first and platform-as-a-product practices with consistent, usable platform interfaces.
- Improve observability, alert hygiene, incident learning, resilience, reliability, and operational toil.
- Own production-system incident response, service restoration, root-cause learning, post-incident reviews, and prevention.
- Mentor and coach senior and staff engineers through pairing, reviews, and system-level technical guidance.
- Participate in the on-call rotation.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- 12+ years building, automating, and operating cloud-native platforms, infrastructure, and software delivery systems at scale.
- Experience applying the full software development lifecycle to platform and infrastructure work as production-grade software.
- Experience leading large-scale, cross-functional technical initiatives with measurable outcomes.
- 8+ years designing and operating microservices-based systems, including API design and versioning, authentication and authorization frameworks, and infrastructure-as-code.
- 5+ years of hands-on experience in at least three areas including Kubernetes, public cloud infrastructure, CI/CD and deployment automation, infrastructure-as-code and configuration management, and production operations and reliability tooling.
- Experience owning production systems supporting business-critical workloads, including incident response, post-incident reviews, and reliability improvements.
- Experience implementing integration testing, contract testing, infrastructure validation, and deployment quality controls for platform capabilities.
- Preferred experience with AWS or Azure and native tooling such as CloudFormation, ARM/Bicep, IAM, and Entra ID.
- Experience building internal platforms or self-service capabilities that improve developer experience, delivery throughput, or operational efficiency.
- Experience with observability, incident management, performance optimization, resilience, and high-scale production environments.
- Experience in regulated industries such as healthcare or fintech; familiarity with FHIR and HL7 is a plus.
- Strong written and verbal communication and the ability to build alignment across distributed teams without formal authority.
Benefits
- Base salary of $180,000-$210,000 plus eligibility for a performance bonus and benefits.
- Remote work indicated by the #LI-Remote designation.
- Flexible Vacation Policy with manager approval required for time off.
- 80 hours of paid sick, safe, and caregiver leave annually for full-time positions.
- Inclusive benefits programs with family-focused and tailored support.
Tech Stack
Categories
About Teladoc Health
Teladoc Health builds a virtual-care platform delivering primary, urgent, mental-health, and chronic-condition services via web and mobile, sold to employers, health plans, hospitals, and health systems. Its business model combines per‑member subscriptions with visit-based fees, supported by clinical networks and EMR integrations. The New York–based company is publicly traded on the NYSE and expanded its chronic-care capabilities by acquiring Livongo in 2020.