Senior Software Development Engineer , Amazon Customer Service AI powered Content Solutions
Amazon1 day ago
Base Salary
$168k - $227k/yr
Responsibilities
- Lead the design, implementation, and delivery of large-scale software initiatives for the CS Knowledge platform.
- Architect and develop robust, scalable services serving millions of concurrent users and billions of requests.
- Drive software development standards, testing, debugging, and the use of AI-enhanced development tools.
- Partner with stakeholders across teams and serve as the primary point of contact for project deliverables.
- Propose and implement projects and system improvements with measurable quality, performance, and cost goals.
- Provide technical leadership and maintain direct ownership of key system components.
Requirements
- 5+ years of non-internship professional software development experience.
- 5+ years of programming experience with at least one software programming language.
- 5+ years of experience leading the design or architecture of new and existing systems, including design patterns, reliability, and scaling.
- Experience as a mentor, tech lead, or engineering team leader.
- Preferred: 5+ years of full software development lifecycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations.
- Preferred: bachelor’s degree in computer science or equivalent.
Benefits
- Comprehensive health insurance, including medical, dental, vision, and prescription coverage.
- Basic Life and AD&D insurance, with supplemental life plan options.
- Employee assistance program, mental health support, and medical advice line.
- Flexible Spending Accounts.
- Adoption and surrogacy reimbursement coverage.
- 401(k) matching.
- Paid time off and parental leave.
- Additional sign-on payments and restricted stock units may be included in the compensation package.
Categories
About Amazon
Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.