4 months ago
Responsibilities
- Build and scale a high-volume AI Agent platform for real-time, multi-turn, cross-channel customer interactions.
- Design and implement APIs, services, and infrastructure supporting conversational workflows.
- Own architecture, implementation, deployment, and ongoing reliability across the software lifecycle.
- Prototype with live interaction data and improve system performance, accuracy, latency, and user experience.
- Implement observability, monitoring, and operational practices for production reliability.
- Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features.
Requirements
- 10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir.
- At least 1 year of professional experience deploying and maintaining production AI agents that interact with tools, APIs, or real-world workflows.
- Proven success designing and maintaining distributed or high-throughput systems.
- Strong problem-solving ability, comfort with ambiguity, excellent communication, and effective cross-team collaboration.
- Willingness to work across infrastructure, APIs, and user-facing components as needed.
- Preferred qualifications include 2+ years of production AI-agent experience, LLM behavior evaluation experience, prompt design and context engineering, guardrail strategies, LangGraph, CrewAI, AutoGen, fine-tuning, and data curation.
Benefits
- Open and transparent culture, career growth opportunities, collaboration with world-class talent, and the opportunity to impact local businesses.
- Life insurance and long- and short-term disability coverage.
- Paid maternity and paternity leave and fertility benefits.
- Generous vacation time plus three four-day summer holiday weekends.
- Medical, dental, and vision benefits.
- 401(k) plan with company matching.
- Bi-annual Podium swag drops.
- Onsite work five days per week.
Categories
About Podium
Podium builds a customer messaging and engagement platform for local and service-based businesses, combining SMS-based reviews, lead capture, payments, and text marketing with AI agents that respond to and convert inquiries. The company sells its software on a subscription basis and integrates with common vertical systems in automotive, home services, and aesthetics. Founded in 2014 and headquartered in Lehi, Utah, Podium is privately held.