11 months ago
Base Salary
$200k - $400k/yr
Responsibilities
- Design and evolve agent harnesses for different product experiences.
- Build core runtime systems, including AOP execution and multi-model orchestration.
- Develop routing, planning, and tool-invocation control-plane logic with strong safety guarantees.
- Optimize agent systems for latency, reliability, and production correctness.
- Analyze real-world failures and use data to drive iterative improvements.
- Build and operate online experimentation and contribute to offline evaluation frameworks.
- Improve observability, testing, and simulation systems.
- Contribute to voice and real-time systems, including transcription pipelines, turn-taking, and latency improvements.
- Adapt orchestration systems as model capabilities evolve.
- Collaborate with Research, Infrastructure, and Product teams to ship improvements safely at scale.
Requirements
- Strong experience building distributed systems or backend platforms in production environments.
- Experience owning systems end-to-end from design through production and iteration.
- Familiarity with experimentation, evaluation, or data-driven product improvement loops.
- Track record of improving system reliability, performance, and observability.
- Ability to debug complex systems and identify root causes of failures.
- Comfort working in ambiguous, fast-moving environments with rapid iteration cycles.
- Experience with agent harnesses, orchestration layers, or execution frameworks is preferred.
- Systems thinking around control planes, feedback loops, and system-level optimization is preferred.
- Commitment to production quality, reliability, safety, and scalability is preferred.
Benefits
- In-office work arrangement.
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave.
- Medical, dental, and vision benefits for employees and their families.
- Life insurance and disability benefits.
- Retirement plan, such as a 401(k) or pension.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Daily lunches and snacks in the office.
Categories
About Decagon
Decagon builds an enterprise conversational AI platform that deploys customer-support agents across voice, chat, email, SMS, and other channels. It sells to large brands via enterprise subscriptions and services, helping automate and personalize support workflows. Founded in 2023 and headquartered in San Francisco, Decagon’s customers include Avis Budget Group, Chime, Oura Health, and 1-800-Flowers.