3 months ago
London, United KingdomMid Level
H1B Sponsor
Responsibilities
- Design and build AI agents that manage complex customer interactions and drive customer retention.
- Own AI agent implementations end to end, from initial development through continuous iteration and scalable deployment.
- Identify trends across customers to guide the evolution of Decagon’s agent-building platform and research efforts.
- Experiment with and evaluate current text and voice models, then integrate them at scale for enterprise customers.
- Collaborate directly with customer leaders across finance, healthcare, hospitality, and other industries.
Requirements
- At least 3 years of industry experience in software engineering.
- Proficiency with Python, TypeScript, and asynchronous programming.
- Comfort investigating system failures across deep technology stacks using whatever tools are necessary.
- Prior experience working with multimodal models is preferred.
Benefits
- In-office work arrangement.
- Medical, dental, and vision benefits for employees and families.
- Generous time off, including 25 days of UK statutory leave, 8 UK public holidays, and a company-wide holiday break.
- Life insurance, disability benefits, retirement plan, parental leave, and fertility and family-building benefits through Carrot.
- Daily lunches, dinners, and snacks provided in the office.
Tech Stack
Categories
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.