Lead Site Reliability Engineer
Lumen Technologies1 day ago
Remote, United StatesStaff+
Base Salary
$106k - $155k/yr
Responsibilities
- Own the reliability of Lumen’s Network as a Service platform and serve as a subject matter expert for its applications, services, and hosting environments.
- Build and maintain observability capabilities, including instrumentation, metrics, dashboards, visualizations, and proactive alerting.
- Define and promote SLIs, SLOs, error budgets, resilient architecture, and other core SRE practices.
- Participate in on-call rotations, lead incident response, conduct blameless postmortems and root cause analysis, and track corrective actions to completion.
- Automate deployment pipelines, cloud infrastructure provisioning, scaling, and configuration using infrastructure as code.
- Develop tools and utilities that reduce operational toil and apply AI-assisted and agentic workflows to development, support, and incident investigation.
- Collaborate with development, operations, architecture, engineering, and systems development teams to enhance and scale NaaS applications.
- Provide technical guidance and mentorship to junior engineers and maintain process and architecture documentation.
Requirements
- Bachelor’s degree or equivalent in engineering, computer science, or a related field.
- At least 8 years in software development, systems engineering, and/or networking and at least 5 years of related experience.
- Hands-on experience with at least one major cloud platform, including compute, networking, and identity services.
- Strong automation and infrastructure-as-code skills using Terraform, Ansible, and Python.
- Experience running containerized workloads on Kubernetes.
- Working knowledge of observability and monitoring tools such as Datadog, CloudWatch, Grafana, and Prometheus, including dashboard and alert creation.
- Demonstrated incident management and blameless postmortem experience.
- Comfort using AI-assisted development and agentic tools in daily engineering work.
- Understanding of Internet, Ethernet, IPVPN, Edge Compute, and Optical transport technologies.
- Ability to communicate clearly, work autonomously, and escalate appropriately.
- Preferred qualifications include multi-cloud experience across AWS, Azure, and GCP; asynchronous programming and distributed systems design; zero-downtime deployment; high-availability and multi-region architectures; source control and CI/CD at scale; and agentic workflows for operational support and investigation.
Benefits
- Fully remote position within the United States.
- Comprehensive health, life, voluntary lifestyle, and other wellbeing benefits.
- Bonus structure information is provided during the selection process.
Tech Stack
Categories
Site Reliability
About Lumen Technologies
Lumen Technologies provides fiber-based network connectivity, internet, edge cloud, and managed security/IT services to enterprises, carriers, and government agencies. It operates an extensive global metro and long-haul fiber network and offers SD-WAN, wavelength, CDN, voice, and cloud on-ramps sold through contracted subscriptions. Headquartered in Monroe, Louisiana, Lumen is a public company on the NYSE (LUMN) and rebranded from CenturyLink in 2020.