Conversational AI Engineer - Google/GECX & Code Agents
TTEC Digital3 months ago
Manila, PhilippinesMid Level
Responsibilities
- Build modular, hierarchical multi-agent architectures using CX Agent Studio and programmatic Code Agents.
- Write Python or TypeScript custom tools, callbacks, backend logic, and data transformation scripts.
- Use GECX engineering CLI tooling, uv environments, cxas lint, and cxas llm-lint for code-first agent workflows.
- Author structured generative playbooks, agent instructions, control flows, tool hooks, and sub-agent routing.
- Integrate Code Agents with databases, product catalogs, CRMs, Genesys, Avaya, CCaaS networks, MCP, and OpenAPI webhooks.
- Build streaming low-latency voice-agent integrations and automate golden-scenario tests, simulations, and evaluation workflows.
Requirements
- Bachelor’s degree in computer science or engineering, or equivalent practical experience.
- At least 3 years of experience building conversational AI solutions, virtual agents, or programmatic AI workflows.
- Strong proficiency in Python or TypeScript/Node.js, including complex JSON payloads, RESTful APIs, and cloud-hosted webhooks.
- Experience with Git-based development workflows, command-line interfaces, versioning, and deployment.
- Hands-on experience with Google GECX Code Agent tooling, including cxas-scrapi, SDKs, workspaces, or Python-based agent foundries.
- Technical understanding of Dialogflow CX, CX Agent Studio, or comparable stateful conversational frameworks.
- Experience deploying streaming, low-latency audio-to-audio voice agents and integrating SIP/RTP or CCaaS environments.
- Knowledge of prompt-engineering safety protocols, blocklists, fallback behaviors, and callback hooks.
- Experience using BigQuery or Google Cloud Logging to extract conversation traces, search transcripts, and create performance metrics.
Benefits
- Permanent, fully remote position based in the Philippines.
- Work US business hours to support global clients and operations.
Tech Stack
Categories
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.